# Welcome 👋 Can't find what you need? Or just plain stuck? Reach out, we're always happy to help: ## Office Hours You can [email](mailto:hello@hedge.video) us about anything 24/7, and you'll likely get a fast reply if it's between 9 AM CET and 6 PM CET. If you email us outside those hours, we'll pick up your email in the morning. That means that if you're in the USA, you can expect a reply overnight. We don't guarantee a reply within 24 hours on working days, but it has rarely happened that we were unable to send a reply within a fraction of that time. Our response time is typically under an hour, with 90% of emails responded to within 15 minutes. Please don't email us to ask if we received your email if you didn't get a response within 24 hours, as that will only add to the response time, as we now have two emails waiting for a reply 😁 ## Evenings, Weekends, and Holidays During evenings, weekends and holidays, we monitor our inboxes for issues we classify as *blockers*: things that prevent you from working, not being able to log in to one of our services, not receiving your shiny new license key, etc. Not a blocker? Your email gets snoozed until Monday morning — then you'll be the first. During these hours, don't expect a reply within minutes. We're likely busy with things like living a life, putting kids to bed, talking to people who are not thinking about workflow, you get the gist :wink: Remember, support outside office hours is a courtesy, not a privilege. {% hint style="info" %} Live status of our online services: {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hedge.video/master.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.