Welcome to the documentation for Hedge, EditReady, Scopebox, Foolcat, Canister, Connect, and Postlab.
Hit some hurdles in your workflow? Try searching our docs, they're quite extensive.
Can't find what you need? Or just plain stuck? Reach out, we're happy to help: [email protected]
Support Hours
We're open for support on weekdays for quite a wide range of hours. You can email us about anything 24/7, and you'll likely get a fast reply if it's between 9 AM CET and 6 PM ET.
If your question takes a bit more time than an immediate reply due to investigating or the need for a specific team member, we'll let you know. Our response time is typically under an hour, with 90% of emails responded to within minutes.
By extension, that means you will not receive a reply between 6 PM ET (midnight CET, 3 PM PT) and 9 AM CET. No need to send us reminders during those hours; we'll be sleeping. Rest assured, you'll receive our attention first thing in the (European) morning.
Blockers
During weekends, we monitor our inboxes but only handle requests we classify as blockers: issues that prevent you from working, not being able to log in to one of our services, not receiving your shiny new license key, etc.
During these hours, we can't guarantee response times will be within an hour. Weekend support is a courtesy, not a privilege.
If you run into an issue during the weekend, be sure to check the documentation first. As said, ann non-blocker emails are snoozed until Monday morning CET - then you'll be the first.