First, contact your team lead or local IT support for assistance.
If your team lead can’t resolve the issue, locate and click the Mimiq helper app, click the hamburger, then Help > Collect log files for support. Save that log somewhere convenient (e.g. your Desktop) and email it to [email protected].

You can deactivate Mimiq in-app by clicking the helper app, go to the hamburger, then License > Deactivate...
You can also manage your activations and deactivations from anywhere using the Hedge License Manager: https://account.hedge.video/

No. However, if you buy a license for the latest version of Mimiq, we’ll create a Legacy Mimiq license for you upon request. More info is available here:
A Legacy Mimiq license is valid for one year from the time we issue your license file. We recommend using that year to migrate to a supported, updated, qualified combo of Media Composer and your operating system, where you can continue working with a current version of Mimiq.
  • Since a license is tied to a specific MAC address, you may not transfer it to another computer.
  • Since it’s a legacy offering, we provide Legacy Mimiq without support.

In short:
  1. 1.
    Their vendors no longer support them.
  2. 2.
    They're no longer patched or updated, posing a significant security risk for your environment.
  3. 3.
    macOS The new application architecture required for Apple silicon won’t work on anything older than macOS 10.15.7.
If you need guidance on upgrading, either consult with an Avid reseller or determine the best, qualified combo of operating system and Media Composer for you with Avid's Media Composer Version Matrix:
Avid Media Composer Documentation and Version Matrix
Avid’s Chris Bové also maintains a human-readable (but slightly less updated) rendition of that Version Matrix here:
From Chris Bové, Online Community Manager and Customer Advocate, Avid Technology

Mimiq doesn't have a preference on how to configure your shared storage, but Avid very much does. As Hedge isn’t a system integrator or IT support company, we can’t say how best to configure these shares on your particular storage - use an Avid system integrator for that.
If you want to hit the ground running, try setting read and write privileges for any shares used for your Avid Projects and media. Once your shares work as expected, work with IT or experiment with narrowing down permissions for your team or situation.
If you don’t have access to IT or need assistance beyond Mimiq support, Professional Services are available for an additional fee.

Mimiq should be compatible with any shared storage that lets you create shared volumes over SMB or NFS.
That said, network stack (i.e. SMB, NFS) implementations vary from vendor to vendor, and there may be differences beyond our control that are incompatible with Mimiq. If you think you’ve found one of these incompatibilities or you’re running in circles, reach out.

First, check with your shared storage for any docs, bundled utilities, or commands that could assist you.
Otherwise, using something like iPerf3 may help.

You can store your media on any volume accessible to your computer. Just make sure you use the appropriate Avid media management folder structure on the desired storage:
  • Shared Storage
    • /(Volume)/Avid MediaFiles/MXF/(Someones Computer).(N)
    • /(Volume)/OMFI MediaFiles/(Someones Computer)
  • Local Storage
    • /(Volume)/Avid MediaFiles/MXF/(N)
    • /(Volume)/OMFI MediaFiles/ - no subfolders
Do not mix Shared and Local storage media management folder structures on the same volume.

If you launched Media Composer before Mimiq, Mimiq knows it won’t be able to activate Bin Locking on your volumes. Save your work in Media Composer (if needed), quit Media Composer, then click Try again to continue launching Mimiq.

You must launch Mimiq before launching Media Composer to activate Bin Locking. After that, Mimiq must stay open while working on your shared Avid Project in Media Composer.
To prevent any unpredictability from entering into your Project, Mimiq will try to prevent you from quitting itself. If you know what you’re doing or Support directs you to do so, click Quit.
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On this page
Something isn't working. What should I do?
How do I deactivate Mimiq to use on another computer?
Will Mimiq work with Media Composer 2018.x and macOS 10.14 or Windows 7?
Why can’t there be one version of Mimiq for all versions of Windows, macOS, and Media Composer?
How should I configure my SMB or NFS share?
Which on-premise shared storage providers will support Mimiq?
How can I test throughput performance to my SMB or NFS share?
Where can I store my media?
Mimiq says, Media Composer can’t be active when Mimiq starts.
I tried quitting Mimiq while Media Composer was open, but Mimiq says, Quit Media Composer before closing Mimiq.