Something isn't working. What should I do?

First, contact your team lead or local IT support for assistance.
If your team lead can’t resolve the issue, locate and click the Mimiq helper app, click the hamburger, then Help > Collect log files for support. Save that log somewhere convenient (e.g. your Desktop) and email it to [email protected].

When I try to activate Mimiq (licensed or a trial), why am I told, “No virtual machine activations allowed.”?

This only concerns Windows users.
Running Mimiq in a VM is a Pro feature.
If you see this error when activating a trial, you're running Mimiq in a VM, or a Hypervisor process must be active in Windows.
If you see this error when activating a purchased license, you have a regular license or a Pro license that needs VM activations allowed on your license.
A step-by-step guide for disabling any-and-all Hypervisor (Hyper-V) and Virtual Machine features on your PC is available here:
If you have a regular license and need VM activations, upgrade your license in the License Manager, then reach out.
Already on a Pro license? Reach out.

Can I use the same license key to activate Mimiq on a Mac and a PC?


Can we use Mimiq to work on the same Project from a Mac and a PC?

Yes, you can mix any number of Macs and PCs. Just make sure your license has enough activations available for each computer. Additional activations can be added in the License Manager.

How do I deactivate Mimiq to use on another computer?

You can deactivate Mimiq in-app by clicking the helper app, go to the hamburger, then License > Deactivate...
You can also manage your activations and deactivations from anywhere using the Hedge License Manager: https://account.hedge.video/

Will Mimiq work with Media Composer 2018.x and macOS 10.14 or Windows 7?

No. However, if you buy a license for the latest version of Mimiq, we’ll create a Legacy Mimiq license for you upon request. More info is available here:
A Legacy Mimiq license is valid for one year from the time we issue your license file. We recommend using that year to migrate to a supported, updated, qualified combo of Media Composer and your operating system, where you can continue working with a current version of Mimiq.
  • Since a license is tied to a specific MAC address, you may not transfer it to another computer.
  • Since it’s a legacy offering, we provide Legacy Mimiq without support.

Why can’t there be one version of Mimiq for all versions of Windows, macOS, and Media Composer?

In short:
  1. 1.
    Apple and Avid no longer support all versions in use.
  2. 2.
    These versions are no longer patched or updated, posing a significant security risk.
  3. 3.
    Apple silicon requires macOS 10.15.7 or newer.
  4. 4.
    The new Mimiq uses modern technologies that are too new to work on all previously supported OSs.
If you need guidance on upgrading, use Mimiq's Requirements as a starting point, then either consult with an Avid reseller or choose the best qualified combo of operating system and Media Composer for you with Avid's Version Matrix for Media Composer:
Avid’s Chris Bové also maintains a human-readable (but slightly less updated) rendition of that Version Matrix here:
From Chris Bové, Online Community Manager and Customer Advocate, Avid Technology

Why does Media Composer say SYS_ERROR, OSErr:-61 when I try to open a Project on macOS?

Media Composer is trying to write to or create a folder (e.g. the /Unity Attic folder) but you don't have write permissions to the root folder of your volume.
Using a LucidLink Filespace? Try copying a small file into the root folder. If the upload fails and you’re certain you granted write permissions for a user or group to that specific folder, have each user...
  1. 1.
    Set the Root point in their Lucid app to that folder.
  2. 2.
    Quit Media Composer.
  3. 3.
    Quit-then-relaunch Mimiq.
  4. 4.
    Relaunch Media Composer.
If you don’t have access to IT or need assistance beyond Mimiq support, Professional Services are available for an additional fee.

Does Mimiq support AFP (Apple Filing Protocol)?

Yes, AFP file shares are supported in both Mimiq and Legacy Mimiq.

Which on-premise shared storage providers will support Mimiq?

Mimiq should be compatible with any shared storage that lets you create shared volumes over SMB, NFS, and AFP.
That said, network stack implementations (i.e. SMB, NFS, AFP) vary from vendor to vendor, and there may be differences beyond our control that are incompatible with Mimiq. If you think you’ve found one of these incompatibilities or you’re running in circles, reach out.

How should I configure my SMB, NFS, or AFP share?

Mimiq doesn't have a preference on how to configure your shared storage, but Avid very much does.
If you want to hit the ground running, try setting read and write privileges for any shares used for your Avid Projects and media. Once your shares work as expected, work with IT or experiment with narrowing down permissions for your team or situation.
Also, if you're using SMB shares, look for an OPLOCKS (Opportunistic Locks) setting in your shared storage admin's UI, then disable it. That disables caching on the client workstations, forcing all workstations to always look at the current state of affairs on your shared storage instead of having the OS rely on a locally cached state to make decisions on file operations.
Beyond that, as Hedge isn’t a system integrator or IT support company, we can’t say how best to configure these shares on your particular storage - use an Avid system integrator for that.
If you don’t have access to IT or need assistance beyond Mimiq support, Professional Services are available for an additional fee.

Should I mount shared volumes through UNC paths in Windows?

Avid introduced mounting any shared volume via UNC in Media Composer 2022.12. Our testing reveals their implementation is unpredictable, with erratic OS-level permissions errors. Hence, shared volumes mounted solely through UNC paths are currently not supported by Mimiq.
Setting the Mount point of your LucidLink Filespace to a Valid absolute path and separated semicolon drive letter is not supported.

Should I use the AllDrives command in Media Composer's Console?

No, 99% of the time.
However, if you used AllDrives recently, you'll need to make sure AllDrives is correctly set to use with Mimiq:
  1. 1.
    Use AllDrives -1 to determine the current status. This is the Help file for the command, but the last line reports AllDrives' current status.
  2. 2.
    Did AllDrives report Only true media drives will be viewed as media drives.? If so, nothing more is needed. Otherwise...
  3. 3.
    Use AllDrives 2, which will report Only true media drives will be viewed as media drives.

How can I test throughput performance for my network share?

First, check with your shared storage vendor for any docs, bundled utilities, or commands that could assist you.
Otherwise, using something like iPerf3 may help.

Where should I store my media?

You can store your media on any volume accessible to your computer. Just make sure you use the appropriate Avid media management folder structure on the desired storage:
  • Shared Storage
    • /(Volume)/Avid MediaFiles/MXF/(Someones Computer).(N)
    • /(Volume)/OMFI MediaFiles/(Someones Computer)
  • Local Storage
    • /(Volume)/Avid MediaFiles/MXF/(N)
    • /(Volume)/OMFI MediaFiles/ - no subfolders
Do not mix Shared and Local storage media management folder structures on the same volume.

Can I use PostLab Drive with Mimiq Pro?

Yes, but first, you’ll need to disable Remote Locking for Media Composer on each Mac that uses PostLab.
In PostLab, go to Preferences > Integrations > Remote Locking, then uncheck Enable Remote Locking on this computer.
Next, connect Drive, then launch Mimiq Pro. Once you click Mimiq Pro, you’ll see your Team’s Drive listed with Bin locking activated.

Mimiq says, Media Composer can’t be active when Mimiq starts.

If you launched Media Composer before Mimiq, Mimiq knows it won’t be able to activate Bin Locking on your volumes. Save your work in Media Composer (if needed), quit Media Composer, then click Try again to continue launching Mimiq.

I tried quitting Mimiq while Media Composer was open, but Mimiq says, Quit Media Composer before closing Mimiq.

Launch Mimiq before launching Media Composer to activate Bin Locking. After that, Mimiq must stay open while working on your shared Avid Project in Media Composer.
To prevent any unpredictability entering your Project, Mimiq will try to prevent you from quitting the app. If you know what you’re doing or Support directs you to do so, click Quit.

If I previously used Legacy Mimiq on Windows, what’s the best way to install the latest version of Mimiq?

  1. 1.
    Use Windows’ Apps & features panel to uninstall Legacy Mimiq (search for “Mimiq”).
  2. 2.
    Restart your PC.

Can both Mimiq and the Avid NEXIS Client be installed on my computer?

Yes. However, since only one NEXIS client can be active on a computer at any given time, once Mimiq launches, it becomes the active NEXIS client.
When you quit/exit Mimiq, your former NEXIS client will resume its place as the active NEXIS client.
Last modified 1mo ago