Questions
First, contact your team lead or local IT support for assistance.
If your team lead can’t resolve the issue, locate and click the Mimiq helper app, click the hamburger, then
Help > Collect log files for support. Save that log somewhere convenient (e.g. your Desktop) and email it to [email protected].This only concerns Windows users.
Running Mimiq in a VM is a Pro feature.
If you see this error when activating a trial, you're running Mimiq in a VM, or a Hypervisor process must be active in Windows.
If you see this error when activating a purchased license, you have a regular license or a Pro license that needs VM activations allowed on your license.
A step-by-step guide for disabling any-and-all Hypervisor (Hyper-V) and Virtual Machine features on your PC is available here:
If you have a regular license and need VM activations, upgrade your license in the License Manager, then reach out.
Yes.
Yes, you can mix any number of Macs and PCs. Just make sure your license has enough activations available for each computer. Additional activations can be added in the License Manager.
You can deactivate Mimiq in-app by clicking the helper app, go to the hamburger, then
License > Deactivate...You can also manage your activations and deactivations from anywhere using the Hedge License Manager: https://account.hedge.video/
No. However, if you buy a license for the latest version of Mimiq, we’ll create a Legacy Mimiq license for you upon request. More info is available here:
A Legacy Mimiq license is valid for one year from the time we issue your license file. We recommend using that year to migrate to a supported, updated, qualified combo of Media Composer and your operating system, where you can continue working with a current version of Mimiq.
Also:
- Since a license is tied to a specific MAC address, you may not transfer it to another computer.
- Since it’s a legacy offering, we provide Legacy Mimiq without support.
In short:
- 1.Apple and Avid no longer support all versions in use.
- 2.These versions are no longer patched or updated, posing a significant security risk.
- 3.Apple silicon requires macOS 10.15.7 or newer.
- 4.The new Mimiq uses modern technologies that are too new to work on all previously supported OSs.
If you need guidance on upgrading, use Mimiq's Requirements as a starting point, then either consult with an Avid reseller or choose the best qualified combo of operating system and Media Composer for you with Avid's Version Matrix for Media Composer:
Avid’s Chris Bové also maintains a human-readable (but slightly less updated) rendition of that Version Matrix here:
AlwaysEditing.com
AlwaysEditing.com
From Chris Bové, Online Community Manager and Customer Advocate, Avid Technology
Media Composer is trying to write to or create a folder (e.g. the
/Unity Attic folder) but you don't have write permissions to the root folder of your volume.Using a LucidLink Filespace? Try copying a small file into the root folder. If the upload fails and you’re certain you granted
write permissions for a user or group to that specific folder, have each user...- 1.Set the
Root pointin their Lucid app to that folder. - 2.Quit Media Composer.
- 3.Quit-then-relaunch Mimiq.
- 4.Relaunch Media Composer.
If you don’t have access to IT or need assistance beyond Mimiq support, Professional Services are available for an additional fee.
Mimiq should be compatible with any shared storage that lets you create shared volumes over SMB, NFS, and AFP (available in Mimiq Pro).
That said, network stack implementations (i.e. SMB, NFS, AFP) vary from vendor to vendor, and there may be differences beyond our control that are incompatible with Mimiq. If you think you’ve found one of these incompatibilities or you’re running in circles, reach out.
Mimiq doesn't have a preference on how to configure your shared storage, but Avid very much does.
If you want to hit the ground running, try setting
read and write privileges for any shares used for your Avid Projects and media. Once your shares work as expected, work with IT or experiment with narrowing down permissions for your team or situation.Also, if you're using SMB shares, look for an
OPLOCKS (Opportunistic Locks) setting in your shared storage admin's UI, then disable it. That disables caching on the client workstations, forcing all workstations to always look at the current state of affairs on your shared storage instead of having the OS rely on a locally cached state to make decisions on file operations.Beyond that, as Hedge isn’t a system integrator or IT support company, we can’t say how best to configure these shares on your particular storage - use an Avid system integrator for that.
If you don’t have access to IT or need assistance beyond Mimiq support, Professional Services are available for an additional fee.
No.
Avid introduced mounting any shared volume via UNC in Media Composer
2022.12. Our testing reveals their implementation is unpredictable, with erratic OS-level permissions errors. Hence, shared volumes mounted solely through UNC paths are currently not supported by Mimiq.Setting the
Mount point of your LucidLink Filespace to a Valid absolute path and separated semicolon drive letter is not supported.No, 99% of the time.
However, if you used
AllDrives recently, you'll need to make sure AllDrives is correctly set to use with Mimiq:- 1.Use
AllDrives -1to determine the current status. This is the Help file for the command, but the last line reportsAllDrives' current status. - 2.Did
AllDrivesreportOnly true media drives will be viewed as media drives.? If so, nothing more is needed. Otherwise... - 3.Use
AllDrives 2, which will reportOnly true media drives will be viewed as media drives.
First, check with your shared storage vendor for any docs, bundled utilities, or commands that could assist you.
You can store your media on any volume accessible to your computer. Just make sure you use the appropriate Avid media management folder structure on the desired storage:
- Shared Storage
/(Volume)/Avid MediaFiles/MXF/(Someones Computer).(N)/(Volume)/OMFI MediaFiles/(Someones Computer)
- Local Storage
/(Volume)/Avid MediaFiles/MXF/(N)/(Volume)/OMFI MediaFiles/- no subfolders
Do not mix Shared and Local storage media management folder structures on the same volume.
Yes, but first, you’ll need to disable Remote Locking for Media Composer on each Mac that uses Postlab.
In Postlab, go to
Preferences > Integrations > Remote Locking, then uncheck Enable Remote Locking on this computer.
Next, connect Drive, then launch Mimiq Pro. Once you click Mimiq Pro, you’ll see your Team’s Drive listed with
Bin locking activated.
If you launched Media Composer before Mimiq, Mimiq knows it won’t be able to activate Bin Locking on your volumes. Save your work in Media Composer (if needed), quit Media Composer, then click
Try again to continue launching Mimiq.
Launch Mimiq before launching Media Composer to activate Bin Locking. After that, Mimiq must stay open while working on your shared Avid Project in Media Composer.
To prevent any unpredictability entering your Project, Mimiq will try to prevent you from quitting the app. If you know what you’re doing or Support directs you to do so, click
Quit.- 1.Use Windows’
Apps & featurespanel to uninstall Legacy Mimiq (search for “Mimiq”). - 2.Restart your PC.
- 3.
Yes. However, since only one NEXIS client can be active on a computer at any given time, once Mimiq launches, it becomes the active NEXIS client.
When you quit/exit Mimiq, your former NEXIS client will resume its place as the active NEXIS client.
Last modified 10d ago