Questions

Something isn't working. What should I do?

First, contact your team lead or local IT support for assistance.

If your team lead can’t resolve the issue, locate and click the Mimiq helper app, click the hamburger, then Help > Collect log files for support. Save that log somewhere convenient (e.g. your Desktop) and email it to hello@hedge.video.

When I try to activate Mimiq (licensed or a trial), why am I told, “No virtual machine activations allowed.”?

This only concerns Windows users.

Running Mimiq in a VM is a Pro feature.

If you see this error when activating a trial, you're running Mimiq in a VM, or a Hypervisor process must be active in Windows.

If you see this error when activating a purchased license, you have a regular license or a Pro license that needs VM activations allowed on your license.

A step-by-step guide for disabling any-and-all Hypervisor (Hyper-V) and Virtual Machine features on your PC is available here:

pageVMs & Hypervisors

If you have a regular license and need VM activations, upgrade your license in the License Manager, then reach out.

Already on a Pro license? Reach out.

Can I use the same license key to activate Mimiq on a Mac and a PC?

Yes.

What about Indiestor?

Hedge acquired Mimiq from Indiestor in September 2022.

Licenses purchased from Indiestor ("Legacy Mimiq") or its resellers were supported for the duration of your licensing period, which means by now they are all out of support and will no longer receive updates.

To crossgrade your Legacy Mimiq license to a new Mimiq license, reach out.

Can I transfer a Legacy Mimiq license to another computer?

No. Legacy Mimiq licenses were tied to a specific MAC address which cannot be altered. Instead, crossgrade to a new Mimiq license.

How long was a Legacy Mimiq license valid?

A Legacy Mimiq license was valid for one year from the time your license file was issued.

Do you still offer Legacy Mimiq licenses?

No, Legacy Mimiq is no longer available for purchase. Mimiq has feature parity, and if you need to use Mimiq with MC 2018 and/or macOS 10.14 Mojave a Mimiq Pro license covers your needs.

Can we use Mimiq to work on the same Project from a Mac and a PC?

Yes, you can mix any number of Macs and PCs. Just make sure your license has enough activations available for each computer. Additional activations can be added in the License Manager.

Can I use Mimiq in an air-gapped environment?

Yes. You must activate Mimiq while the host computer is connected to the public Internet (or online) at least once. After that, you can disconnect that computer from the public Internet, and Mimiq will remain activated although air-gapped (or offline).

A computer is air-gapped when connected to a local area network (LAN) but disconnected from the public Internet (i.e. a Wide Area Network or WAN.

How do I deactivate Mimiq to use on another computer?

You can deactivate Mimiq in-app by clicking the helper app, go to the hamburger, then License > Deactivate...

You can also manage your activations and deactivations from anywhere using the License Manager.

Will Mimiq work with Media Composer 2018.x and macOS 10.14 or Windows 7?

Yes, see Media Composer & Mojave.

Your mileage may vary when using Windows 7. We don't officially support it, but Mimiq might work with your workstation's configuration.

Why can’t there be one version of Mimiq for all versions of Windows, macOS, and Media Composer?

In short:

  1. Apple and Avid no longer support all versions in use.

  2. These versions are no longer patched or updated, posing a significant security risk.

  3. Apple silicon requires macOS 10.15.7 or newer.

  4. The new Mimiq uses modern technologies that are too new to work on all previously supported OSs.

Microsoft ended support for Windows 7 in January 2020.

Apple discontinued support for macOS Mojave 10.14 in November 2021.

Avid declared End of Development of Media Composer 2018.12.x on December 31, 2020, and End of Support for it on December 31, 2021.

If you need guidance on upgrading, use Mimiq's Requirements as a starting point, then either consult with an Avid reseller or choose the best qualified combo of operating system and Media Composer for you with Avid's Version Matrix for Media Composer:

Avid’s Chris Bové also maintains a human-readable (but slightly less updated) rendition of that Version Matrix here:

I can't see any Enable Bin Sharing... features in Media Composer under Settings > General.

‌You're using a standard subscription of Media Composer. An Ultimate subscription or a Perpetual license is required for shared Project workflows:

‌https://www.avid.com/media-composer/comparison > Collaboration & control > Shared bins & projects

Why does Media Composer say SYS_ERROR, OSErr:-61 when I try to open a Project on macOS?

Media Composer is trying to write to or create a folder (e.g. the /Unity Attic folder) but you don't have write permissions to the root folder of your volume.

Using a LucidLink Filespace? Try copying a small file into the root folder. If the upload fails and you’re certain you granted write permissions for a user or group to that specific folder, have each user...

  1. Set the Root point in their Lucid app to that folder.

  2. Quit Media Composer.

  3. Quit-then-relaunch Mimiq.

  4. Relaunch Media Composer.

If you don’t have access to IT or need assistance beyond Mimiq support, Professional Services are available for an additional fee.

Which on-premise shared storage providers will support Mimiq?

Mimiq should be compatible with any shared storage that lets you create shared volumes over SMB, NFS, and AFP.

That said, network stack implementations (i.e. SMB, NFS, AFP) vary from vendor to vendor, and there may be differences beyond our control that are incompatible with Mimiq. If you think you’ve found one of these incompatibilities or you’re running in circles, reach out.

How should I configure my SMB, NFS, or AFP share?

Mimiq doesn't have a preference on how to configure your shared storage, but Avid very much does.

If you want to hit the ground running, try setting read and write privileges for any shares used for your Avid Projects and media. Once your shares work as expected, work with IT or experiment with narrowing down permissions for your team or situation.

Also, if you're using SMB shares, look for an OPLOCKS (Opportunistic Locks) setting in your shared storage admin's UI, then disable it. That disables caching on the client workstations, forcing all workstations to always look at the current state of affairs on your shared storage instead of having the OS rely on a locally cached state to make decisions on file operations.

Beyond that, as Hedge isn’t a system integrator or IT support company, we can’t say how best to configure these shares on your particular storage - use an Avid system integrator for that.

If you don’t have access to IT or need assistance beyond Mimiq support, Professional Services are available for an additional fee.

Should I mount shared volumes through UNC paths in Windows?

No.

Avid introduced mounting any shared volume via UNC in Media Composer 2022.12. Our testing reveals their implementation is unpredictable, with erratic OS-level permissions errors. Hence, shared volumes mounted solely through UNC paths are currently not supported by Mimiq.

Setting the Mount point of your LucidLink Filespace to a Valid absolute path and separated semicolon drive letter is not supported.

Should I use the AllDrives command in Media Composer's Console?

No, 99% of the time.

However, if you used AllDrives recently, you'll need to make sure AllDrives is correctly set to use with Mimiq:

  1. Use AllDrives -1 to determine the current status. This is the Help file for the command, but the last line reports AllDrives' current status.

  2. Did AllDrives report Only true media drives will be viewed as media drives.? If so, nothing more is needed. Otherwise...

  3. Use AllDrives 2, which will report Only true media drives will be viewed as media drives.

How can I test throughput performance for my network share?

First, check with your shared storage vendor for any docs, bundled utilities, or commands that could assist you.

Otherwise, using something like iPerf3 may help.

Where should I store my media?

You can store your media on any volume accessible to your computer. Just make sure you use the appropriate Avid media management folder structure on the desired storage:

  • Shared Storage

    • /(Volume)/Avid MediaFiles/MXF/(Someones Computer).(N)

    • /(Volume)/OMFI MediaFiles/(Someones Computer)

  • Local Storage

    • /(Volume)/Avid MediaFiles/MXF/(N)

    • /(Volume)/OMFI MediaFiles/ - no subfolders

Do not mix Shared and Local storage media management folder structures on the same volume.

Should I rename the folders in ../Avid MediaFiles/MXF | UME/ or ../OMFI MediaFiles?

That depends.

Media Composer expects subfolders in ../Avid MediaFiles/MXF | UME/ or ../OMFI MediaFiles on shared storage to be named this way:

  • ../Avid MediaFiles/MXF/(Someones Computer).(N)

  • ../Avid MediaFiles/UME/(Someones Computer).(N)

  • ../OMFI MediaFiles/(Someones Computer)

When ingesting media, Media Composer generates Media Stream Manager files (MSMs) in these subfolders, then reads those MSMs to connect Clips to their media.

A common practice is to ingest dailies, then rename those subfolders for tracking purposes (e.g. by date or reel). When someone renames this folder, it is now locked off. Media Composer will neither add more media to that folder nor update the MSMs.

If this is part of your workflow and you can stay on top of renaming those folders according to your custom workflow, feel free to rename those folders on your storage.

However, if you don't ‌quickly rename those folders, you introduce unpredictability for the rest of the team. Team Members won't be able to view media in Media Composer until someone renames these subfolders according to your team's custom workflow.

Instead, we recommend letting Media Composer put the media wherever it wants within ../Avid MediaFiles/MXF | UME/ or ../OMFI MediaFiles/, then use Media Composer to organize your Clips into Bins. If you need to copy or move any media, use the free Media Database Viewer (MDVx) helper app to sift media based on Project (or based on a Bin) as needed.

When I open a Project, why do I get this error: File (Project Name).avp not found.?

Media Composer doesn't support all characters. If you're seeing this error, then your Computer Name has a diacritic character or accent in it. Rename your computer, replacing the diacritic with an equivalent character, and Media Composer will be able to open your shared Project.

First, change your computer name in macOS, replacing the diacritic with another character.

In this example:

❌ Isaac T - über Mac

✅ Isaac T - uber Mac

If you tried opening a shared Project from Drive before changing your Computer Name, you also need to remove the folder with a matching name from your Project.

Be extra cautious when deleting folders inside your shared Project folder.

  1. Quit Media Composer.

  2. While Drive is connected, go to your shared Project folder and locate the folder named after your computer with the diacritic (e.g. Isaac T - über Mac) within the ../AvidSharedData folder.

Depending on the version of Media Composer you're using, Media Composer may generate that folder named after your computer directly inside your shared Project folder.

  1. Move this folder to the Trash.

  1. Relaunch Media Composer and reopen your shared Project.

Can I use PostLab Drive with Mimiq Pro?

Yes.

First, the Team Owner must log into PostLab's Team Portal and disable Remote Locking for Media Composer for each Team Member.

Next, each Team Member can connect Drive in PostLab, then launch Mimiq Pro.

Once you click Mimiq Pro, you’ll see your Team’s Drive listed with a green 🟢 status.

Mimiq says, Media Composer can’t be active when Mimiq starts.

If you launched Media Composer before Mimiq, Mimiq knows it won’t be able to activate Bin Locking on your volumes. Save your work in Media Composer (if needed), quit Media Composer, then click Try again to continue launching Mimiq.

I tried quitting Mimiq while Media Composer was open, but Mimiq says, Quit Media Composer before closing Mimiq.

Launch Mimiq before launching Media Composer to activate Bin Locking. After that, Mimiq must stay open while working on your shared Avid Project in Media Composer.

To prevent any unpredictability entering your Project, Mimiq will try to prevent you from quitting the app. If you know what you’re doing or Support directs you to do so, click Quit.

If I previously used Legacy Mimiq on Windows, what’s the best way to install the latest version of Mimiq?

  1. Use Windows’ Apps & features panel to uninstall Legacy Mimiq (search for “Mimiq”).

  2. Restart your PC.

  3. Install the latest version of Mimiq.

Can both Mimiq and the Avid NEXIS Client be installed on my computer?

Yes. However, since only one NEXIS client can be active on a computer at any given time, once Mimiq launches, it becomes the active NEXIS client.

When you quit/exit Mimiq, your former NEXIS client will resume its place as the active NEXIS client.

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