> For the complete documentation index, see [llms.txt](https://docs.hedge.video/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hedge.video/general/licenses/network-adapters.md).

# Network Adapters

{% hint style="info" %}
This only concerns Windows users.
{% endhint %}

Activating a license or trial of a Hedge product on a machine with disabled, outdated, or virtual network adapters can result in the following activation error:

<figure><img src="/files/mAqQ8M0OJfsmso0o2KhY" alt="" width="563"><figcaption></figcaption></figure>

## Troubleshooting

* Install the latest Windows updates
* Launch the Hedge app with administrator rights ("Run as administrator")
* Run the following command in PowerShell to list all the network adapters recognized by Windows. Look for the actual physical network adapters that show a MacAddress, and are not recognized as physical.

{% code overflow="wrap" %}

```
Get-WmiObject -Class "Win32_NetworkAdapter" | Format-List -Property Name,PhysicalAdapter,MacAddress
```

{% endcode %}

* Install vendor-specific drivers for physical network adapters that are not recognized as physical.
* Attempt to rebuild the Windows Management Instrumentation (WMI) network adapter class.
  * Open an elevated Powershell, then navigate to this directory using cd:
  * ```
    cd C:\Windows\System32\wbem
    ```
  * Rebuild the WMI adapter class:

    ```
    mofcomp C:\Windows\System32\wbem\NetAdapterCim.mof
    ```
* Temporarily uninstall the network adapter.
  1. Connect your PC to the Internet with a wired connection.
  2. In Device Manager, right-click on the network adapter and select "Uninstall device."
  3. Try activating
  4. To reinstall that network adapter, do a "Scan for hardware changes" in Device Manager.

<figure><img src="/files/tuJryuomZQ68uxcXqv8S" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Make sure NOT to check the "Delete the driver software for this device."-checkbox.
{% endhint %}

<figure><img src="/files/OoZ7IikNwditVKLB5JdI" alt="" width="336"><figcaption></figcaption></figure>


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