Network adapters

This only concerns Windows users.

Activating a license or trial of a Hedge product on a machine with disabled, outdated, or virtual network adapters can result in the following activation error:

This often happens when drivers are outdated.

Steps to Troubleshoot

  1. Install the latest Windows updates

  2. Launch the Hedge app with administrator rights ("Run as administrator")

  3. Run the following command in PowerShell to list all the network adapters recognized by Windows. Look for the actual physical network adapters that show a MacAddress, and are not recognized as physical.

Get-WmiObject -Class "Win32_NetworkAdapter" | Format-List -Property Name,PhysicalAdapter,MacAddress
  1. Install vendor-specific drivers for physical network adapters that are not recognized as physical.

  2. Temporarily uninstall the network adapter.

    1. Connect your PC to the Internet with a wired connection.

    2. In Device Manager, right-click on the network adapter and select "Uninstall device."

    3. Try activating

    4. To reinstall that network adapter, do a "Scan for hardware changes" in Device Manager.

Make sure NOT to check the "Delete the driver software for this device." checkbox.

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