Network Adapters

This only concerns Windows users.

Activating a license or trial of a Hedge product on a machine with disabled, outdated, or virtual network adapters can result in the following activation error:

Troubleshooting

• Install the latest Windows updates

• Launch the Hedge app with administrator rights ("Run as administrator")

• Run the following command in PowerShell to list all the network adapters recognized by Windows. Look for the actual physical network adapters that show a MacAddress, and are not recognized as physical.

Get-WmiObject -Class "Win32_NetworkAdapter" | Format-List -Property Name,PhysicalAdapter,MacAddress

• Install vendor-specific drivers for physical network adapters that are not recognized as physical.

• Temporarily uninstall the network adapter.

  1. Connect your PC to the Internet with a wired connection.

  2. In Device Manager, right-click on the network adapter and select "Uninstall device."

  3. Try activating

  4. To reinstall that network adapter, do a "Scan for hardware changes" in Device Manager.

Make sure NOT to check the "Delete the driver software for this device."-checkbox.