Network Adapters

This only concerns Windows users.

Activating a license or trial of a Hedge product on a machine with disabled, outdated, or virtual network adapters can result in the following activation error:

Troubleshooting

  • Install the latest Windows updates

  • Launch the Hedge app with administrator rights ("Run as administrator")

  • Run the following command in PowerShell to list all the network adapters recognized by Windows. Look for the actual physical network adapters that show a MacAddress, and are not recognized as physical.

Get-WmiObject -Class "Win32_NetworkAdapter" | Format-List -Property Name,PhysicalAdapter,MacAddress

  • Install vendor-specific drivers for physical network adapters that are not recognized as physical.

  • Temporarily uninstall the network adapter.

    1. Connect your PC to the Internet with a wired connection.

    2. In Device Manager, right-click on the network adapter and select "Uninstall device."

    3. Try activating

    4. To reinstall that network adapter, do a "Scan for hardware changes" in Device Manager.

Make sure NOT to check the "Delete the driver software for this device."-checkbox.

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