Questions
Last updated
Last updated
Each single-activation license can be used on 1 computer at a time.
OffShoot allows you to register multiple computers with the same license key, and will move that activation between your computers when required. If you need to use an app on multiple computers simultaneously, you can add an activation to your existing license, at a discount.
Check if the Activation alert shows the old Hedge icon. If so, you are using a legacy version of Hedge. Legacy Hedge versions only work with license keys starting with id... . If you have a license key in the form of ABCD-EFGH-... you need to download a newer version first.
Yes, there is no need to be online for our apps to work. However, there are a few things to keep in mind:
Updating offline (by downloading a new app from the website) works as long as it is a minor update (E.g.1.2.3 > 1.2.4)
Major updates (E.g. 1.2 > 1.3) require an online license check. If you distribute a new version to offline machines, you'll get a notice that your license is outdated and needs to go online to be verified.
If you require offline activation, or have an airgapped network, we have Local LIcense Servers available. Reach out for more details.
It depends. If your organization requires offline activation get in touch to discuss the options.
If you get the error Cannot reach server, make sure your computer can reach our activation and update server:
https://wyday.com on port 443
https://updates.hedge.video on port 443
Note that we do not list IP addresses, as today's internet does not rely on persistent IPs. If your firewall doesn't support domains, it's not secure.
If you are using macOS 10.14 or older, this alert is caused by the presence of an expired Root Certificate on your Mac. This certificate expired on September 30, 2021.
To fix this, follow these steps to manually remove the certificate from the Root CA Store:
