Need help?

Can't activate Arctic?

Final Cut Library Manager (FCLM) used a different license key format than Arctic:

• Arctic - ABCD-EFGH-IJKL...

• Final Cut Library Manager - FCLM...

You must use an Arctic license key to activate Arctic. You cannot activate Arctic with a license key for FCLM.

Make sure you’ve installed the latest Arctic release, then activate it with your license key for Arctic.

Can’t find your Arctic license key? You can find it in the Hedge License Manager.

Still stuck?

Reach out to Support here – [e-mail] – then send us these details:

• The version of macOS you're using:

• The Arctic version you installed:

• Screenshots (or a screen recording!) of what you're experiencing

• Some details on what led up to your experience

Sending us your database

Sometimes, we request you to send us your Arctic database to have a better look. Use this Terminal.app command to generate a zip on your Desktop, which you then can send to us:

zip ~/Desktop/Arctic.zip ~/Library/Application\ Support/Arctic -r