# Need help?

## Can't activate Arctic?

Final Cut Library Manager (FCLM) used a different license key format than Arctic:

* Arctic - `ABCD-EFGH-IJKL...`
* Final Cut Library Manager - `FCLM...`

You must use an Arctic license key to activate Arctic. You cannot activate Arctic with a license key for FCLM.

Make sure you’ve installed [the latest Arctic release](https://hedge.video/download/arctic/macos), then activate it with your license key for Arctic.

{% hint style="info" %}
Can’t find your Arctic license key? You can find it in the [Hedge License Manager](/general/licenses/the-license-manager.md#locating-activation-numbers-license-keys).
{% endhint %}

## Still stuck?

Reach out to Support here – [arctic@hedge.video](mailto:arctic@hedge.video?body=Hello%20there%21%0D%0A%0D%0ACan%20you%20send%20us%20these%20details%20so%20we%20can%20investigate%3F%0D%0A%0D%0A-%20The%20version%20of%20macOS%20you%27re%20using%3A%20%0D%0A-%20The%20Arctic%20version%20you%20installed%3A%0D%0A-%20Screenshots%20%28or%20a%20screen%20recording%21%29%20of%20what%20you%27re%20experiencing%0D%0A-%20Some%20details%20on%20what%20led%20up%20to%20your%20experience%0D%0A%0D%0AThank%20you%21%0D%0A%0D%0A%E2%80%93%20The%20Hedge%20Team) – then send us these details:

* The version of macOS you're using:
* The Arctic version you installed:
* Screenshots (or a screen recording!) of what you're experiencing
* Some details on what led up to your experience

## Sending us your database

Sometimes, we request you to send us your Arctic database to have a better look. Use this Terminal.app command to generate a zip on your Desktop, which you then can send to us:

```
zip ~/Desktop/Arctic.zip ~/Library/Application\ Support/Arctic -r
```


---

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