Hedge
Search
⌃K

Need help?

Occasionally, LTFS or your drive will have a bad day. If so, licenses that are eligible for updates and support will be presented with a Contact Support button, effectively giving you a hotline to the Canister Support team.
Alternatively, you can reach out to use anything using the Contact Support option in the Help menu:
In both cases, you'll be prompted to tell us what you're running into. All required support files, like Canister's console, are automatically sent along with your request.
​
​

Forensics

Sometimes, the above won't suffice. In such a case we ask you to send us all forensic data. These files are only used for your issue, and deleted afterwards.
In Terminal, copy/paste this one-line command and hit enter to generate a CanisterForensics.zip file on your Desktop:
1
zip -ATrq ~/Desktop/CanisterForensics.zip ~/Library/Application\ Support/Canister/.ConsoleHistory ~/Library/Application\ Support/Canister/Transfer\ Logs ~/Library/Application\ Support/Canister/Warning\ Logs
​
Send us the resulting file, and we'll be able to piece together your LTO history.

​

​
Last modified 3mo ago