Need help?

Occasionally, your LTO drive is going to have a bad day. Users that are eligible for updates and support should reach out to the Canister Support Team for assistance - we got you 👊

When something unexpected happens, you'll be prompted to Retry or Contact Support.

Alternatively, you can reach out using the Contact Support option in the Help menu:

In both cases, you'll be prompted to tell us what you're running into. All required support files, like Canister's console, are automatically sent along with your request.


Sometimes, the above won't suffice. In such a case we ask you to send us all forensic data. These files are only used to help diagnose your issue, and are deleted afterwards.

In Terminal, copy/paste this one-line command and hit enter to generate a file on your Desktop:

zip -ATrq ~/Desktop/ ~/Library/Application\ Support/Canister/.ConsoleHistory ~/Library/Application\ Support/Canister/Transfer\ Logs ~/Library/Application\ Support/Canister/Warning\ Logs

Send us the resulting file, and we'll be able to piece together your LTO history.

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