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Need help?
Fleshing out issues when working with LTO is not easily done with so many moving parts, so we're always available to help. Assuming all Preflight Checks are showing green, this is what we need to help out:
  • System Information
  • Canister Forensics
  1. 1.
    Open the System Information app:
    • System Information.app > File > Save > (Your Mac).spx
  2. 2.
    In Terminal, copy/paste this one-line command and hit enter to generate a CanisterForensics.zip file on your Desktop:
    • zip -ATrq ~/Desktop/CanisterForensics.zip ~/Library/Application\ Support/Canister/.ConsoleHistory ~/Library/Application\ Support/Canister/Transfer\ Logs ~/Library/Application\ Support/Canister/Warning\ Logs
You can run this script while Canister is busy - it's completely independent and won't interfere.
Email both files to [email protected], describing the issue, and we'll get back to you. Bonus points for a screen recording or screenshots!
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