Need help?

Follow the steps below to gather and email us your OffShoot logs so we can investigate.

  1. Transfer Logs

    1. In OffShoot, press Command-L.

    2. Select a folder with the date of your logs.

    3. Right-click on the folder, then choose or click Show in Finder.

    4. Zip up those Transfer Logs.

  2. Event Log

    1. Press Shift-Command-L.

    2. Click Show in Finder.

  3. Email both the zipped up Transfer Logs and your Event Log to

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