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Need help?

Follow the steps below to gather and email us your OffShoot logs so we can investigate.
  1. 1.
    Transfer Logs
    1. 1.
      In OffShoot, press Command-L.
    2. 2.
      Select a folder with the date of your logs.
    3. 3.
      Right-click on the folder, then choose or click Show in Finder.
    4. 4.
      Zip up those Transfer Logs.
  2. 2.
    Event Log
    1. 1.
      Press Shift-Command-L.
    2. 2.
      Click Show in Finder.
  3. 3.
    Email both the zipped up Transfer Logs and your Event Log to [email protected].
  1. 1.
    In OffShoot, click the hamburger menu in the top-left corner, then go to Help > Collect logs for support.
  1. 2.
    Save the resulting ZIP file to the desired folder (e.g. your Desktop).
  2. 3.
    Email that ZIP file to [email protected].
Last modified 1mo ago