Need help?
Follow the steps below to gather and email us your OffShoot logs so we can investigate.
Transfer Logs
In OffShoot, press
Command-L
.Select a folder with the date of your logs.
Right-click on the folder, then choose or click
Show in Finder
.Zip up those Transfer Logs.
Event Log
Press
Shift-Command-L.
Click
Show in Finder
.
Email both the zipped up Transfer Logs and your Event Log to hello@hedge.video.
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