Hedge
Ask or search…
⌃K
Comment on page

Need help?

Follow the steps below to gather and email us your OffShoot logs so we can investigate.
macOS
Windows
  1. 1.
    Transfer Logs
    1. 1.
      In OffShoot, press Command-L.
    2. 2.
      Select a folder with the date of your logs.
    3. 3.
      Right-click on the folder, then choose or click Show in Finder.
    4. 4.
      Zip up those Transfer Logs.
  2. 2.
    Event Log
    1. 1.
      Press Shift-Command-L.
    2. 2.
      Click Show in Finder.
  3. 3.
    Email both the zipped up Transfer Logs and your Event Log to [email protected].
  1. 1.
    Transfer Logs
    • In OffShoot, press Control-L to open the "Transfer Logs" folder in File Explorer.
  2. 2.
    Event Log
    • In File Explorer, locate Hedge.log in C:\Users\(Your Username)\AppData\Roaming\Hedge\.
  3. 3.
    Session Log
    • In OffShoot, click the menu in the top-left corner, then go to Help > Collect logs for support and save the Session Log to the desired folder (e.g. your Desktop).
​
  1. 4.
    Email your zipped up Transfer Logs, the Event Log, and Session Log to [email protected].
Last modified 2mo ago