Hedge
  • Welcome 👋
  • Arctic
    • Requirements
    • Upgrades
    • Releases
    • Questions
    • Need help?
  • Canister
    • Installation
      • macOS
      • Windows
    • Tape Media
    • Features
      • Formatting
      • Archiving
      • Spanning
      • Retrieving
      • Queuing
      • Catalogs
      • Tape Library Manager
      • Connect
      • Logs & Manifests
    • Licensing
    • Firmware
    • Releases
    • Requirements
    • Troubleshooting
    • Questions
    • Beta Track
    • Need help?
  • Connect
  • EditReady
    • Installing
    • Supported Formats
    • Getting Started
    • Previewing Files
    • Metadata
    • Converting Media
      • Additional Features
      • Custom Presets
      • Trimming Clips
      • Joining Files
      • Naming Your Files
      • Rewrapping
    • Connect
    • Settings
      • General
      • Advanced
    • Automation
    • Upgrades
    • Requirements
    • Releases
    • Questions
      • How can EditReady prep my source media for immediate use in Media Composer?
    • Need help?
  • EditReady Server
    • Releases
  • FoolCat
    • Overview
    • Color Conversion
    • Supported Formats
    • Automation
    • Offload Report Creator
    • Questions
    • Requirements
    • Releases
  • Hedge
    • Releases
    • Moving From Hedge to OffShoot
  • Mimiq
    • Getting Started
    • Bin Locking
    • Workspaces
      • Installing macFUSE
      • StorNext permissions
    • Deployment Options
    • Media Composer & Mojave
    • Requirements
      • Avid's Requirements
    • Releases
    • Troubleshooting
    • Questions
    • Beta Track
    • Need help?
  • OffShoot
    • Overview
    • Features
      • Verification
      • Ingest Browser
      • Labels
      • Elements
      • Organization
      • Duplicate Detection
      • Queuing
      • Stop & Resume
      • Cascading Copies
      • S3 Transfers
        • Configuring Connections
      • Logging
      • Connect
      • Date & Time
      • Floating Licenses
      • Automation
        • Scripting
          • Event Log
          • Events
            • OffShoot Started
            • Disk Added
            • Disk Removed
            • Disk Busy
            • Disk Idle
            • Disks Idle
            • Transfers Added
            • File Copy Completed
            • Verification Issue
        • API
        • OffShoot Helper
          • Set Window Layout
        • Example Scripts
          • Transfer Reports
          • Move Transfer Logs
          • Move Foolcat PFD reports
          • Auto-set Destinations
          • Auto-set Preferences
          • Automated Transfers
          • Delete MHL files
          • Slack Notifications
          • Send Email Notifications
          • ZCAM video stitcher
          • Cascading copy
          • Watch Folder
          • Set Finder Tags
    • Integrations
      • Codex
      • EditReady
      • Finder & Explorer
      • FoolCat
      • Frame.io
      • iconik
      • ParaShoot
      • ProGrade
      • Scratch
    • Requirements
    • Releases
    • Questions
    • Need help?
    • Beta Track
    • Solo
  • PostLab
    • Getting Started
    • Supported Apps
    • Supported Storage
    • Features
      • Team Bundles
      • Collections
      • Versioning
    • Requirements
    • Releases
    • Troubleshooting
    • Questions
    • Need help?
    • Beta Track
  • ScopeBox
    • Installing
    • Application Overview
    • Sources
    • ScopeLink
      • Installation and Configuration
      • Troubleshooting
    • Palette Overview
    • Palette Types
      • Audio Meters
      • Channel Plot
      • CIE Plot
      • HML Balance
      • Luma and RGB TimeTrace
      • Luma Histogram
      • Preview
      • RGB Histogram
      • RGB Parade
      • Surround Meters
      • Timecode
      • Vectorscope
      • Waveform
      • YCbCr Parade
    • Stills and Targets
    • Layouts
    • Licensing
    • Upgrades
    • Releases
    • Questions
  • General
    • Downloads
    • Trials
    • Demo Mode
    • Purchasing
      • Students and Non Profits
      • Quotes, POs, and Invoices
      • Refunds
      • Professional Services
    • Licenses
      • The License Manager
      • License Types
      • Local License Server
      • Activating
      • Deactivating
      • Extending
      • Merging
      • OS Updates
      • Licensee Changes
      • VMs & Hypervisors
      • Root Certificates
      • Network Adapters
      • Network Requirements
      • Questions
    • Hedge Funds
    • Certifications
    • Policies
      • Sharing Files
    • Company Details
      • Terms & Conditions
      • Privacy Policy
      • EULA
    • Press
  • Need help?
Powered by GitBook
On this page
Export as PDF
  1. OffShoot

Need help?

Last updated 10 months ago

Follow the steps below to gather and email us your OffShoot logs so we can investigate.

  1. Transfer Logs

    1. In OffShoot, press Command-L.

    2. Select a folder with the date of your logs.

    3. Right-click on the folder, then choose or click Show in Finder.

    4. Zip up those Transfer Logs.

  2. Event Log

    1. Press Shift-Command-L.

    2. Click Show in Finder.

  3. Email both the zipped up Transfer Logs and your Event Log to .

  1. In OffShoot, click the hamburger menu in the top-left corner, then go to Help > Collect logs for support.

  1. Save the resulting ZIP file to the desired folder (e.g. your Desktop).

  2. Email that ZIP file to .

hello@hedge.video
hello@hedge.video