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Need help?
Follow the steps below to gather and email us your OffShoot logs so we can investigate.
macOS
Windows
- 1.
Transfer Logs
- 1.In OffShoot, press
Command-L
. - 2.Select a folder with the date of your logs.
- 3.Right-click on the folder, then choose or click
Show in Finder
. - 4.Zip up those Transfer Logs.
- 2.
Event Log
- 1.Press
Shift-Command-L.
- 2.Click
Show in Finder
.
- 3.
- 1.
Transfer Logs
- In OffShoot, press
Control-L
to open the "Transfer Logs" folder in File Explorer.
- 2.
Event Log
- In File Explorer, locate
Hedge.log
inC:\Users\(Your Username)\AppData\Roaming\Hedge\.
- 3.
Session Log
- In OffShoot, click the menu in the top-left corner, then go to
Help > Collect logs for support
and save the Session Log to the desired folder (e.g. your Desktop).
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- 4.
Last modified 2mo ago