Hedge
  • Welcome 👋
  • Arctic
    • Requirements
    • Upgrades
    • Releases
    • Questions
    • Need help?
  • Canister
    • Installation
      • macOS
      • Windows
    • Tape Media
    • Features
      • Formatting
      • Archiving
      • Spanning
      • Retrieving
      • Queuing
      • Catalogs
      • Tape Library Manager
      • Connect
      • Logs & Manifests
    • Licensing
    • Firmware
    • Releases
    • Requirements
    • Troubleshooting
    • Questions
    • Beta Track
    • Need help?
  • Connect
  • EditReady
    • Installing
    • Supported Formats
    • Getting Started
    • Previewing Files
    • Metadata
    • Converting Media
      • Additional Features
      • Custom Presets
      • Trimming Clips
      • Joining Files
      • Naming Your Files
      • Rewrapping
    • Connect
    • Settings
      • General
      • Advanced
    • Automation
    • Upgrades
    • Requirements
    • Releases
    • Questions
      • How can EditReady prep my source media for immediate use in Media Composer?
    • Need help?
  • EditReady Server
    • Releases
  • FoolCat
    • Overview
    • Color Conversion
    • Supported Formats
    • Automation
    • Offload Report Creator
    • Questions
    • Requirements
    • Releases
  • Hedge
    • Releases
    • Moving From Hedge to OffShoot
  • Mimiq
    • Getting Started
    • Bin Locking
    • Workspaces
    • Deployment Options
    • Media Composer & Mojave
    • Requirements
      • Avid's Requirements
    • Releases
    • Troubleshooting
    • Questions
    • Beta Track
    • Need help?
  • OffShoot
    • Overview
    • Features
      • Verification
      • Ingest Browser
      • Labels
      • Elements
      • Organization
      • Duplicate Detection
      • Queuing
      • Stop & Resume
      • Cascading Copies
      • S3 Transfers
        • Configuring Connections
      • Logging
      • Connect
      • Date & Time
      • Floating Licenses
      • Automation
        • Scripting
          • Event Log
          • Events
            • OffShoot Started
            • Disk Added
            • Disk Removed
            • Disk Busy
            • Disk Idle
            • Disks Idle
            • Transfers Added
            • File Copy Completed
            • Verification Issue
        • API
        • OffShoot Helper
          • Set Window Layout
        • Example Scripts
          • Transfer Reports
          • Move Transfer Logs
          • Move Foolcat PFD reports
          • Auto-set Destinations
          • Auto-set Preferences
          • Automated Transfers
          • Delete MHL files
          • Slack Notifications
          • Send Email Notifications
          • ZCAM video stitcher
          • Cascading copy
          • Watch Folder
          • Set Finder Tags
    • Integrations
      • Codex
      • EditReady
      • Finder & Explorer
      • FoolCat
      • Frame.io
      • iconik
      • ParaShoot
      • ProGrade
      • Scratch
    • Requirements
    • Releases
    • Questions
    • Need help?
    • Beta Track
    • Solo
  • PostLab
    • Getting Started
    • Supported Apps
    • Supported Storage
    • Features
      • Team Bundles
      • Collections
    • Requirements
    • Releases
    • Troubleshooting
    • Questions
    • Need help?
    • Beta Track
  • ScopeBox
    • Installing
    • Application Overview
    • Sources
    • ScopeLink
      • Installation and Configuration
      • Troubleshooting
    • Palette Overview
    • Palette Types
      • Audio Meters
      • Channel Plot
      • CIE Plot
      • HML Balance
      • Luma and RGB TimeTrace
      • Luma Histogram
      • Preview
      • RGB Histogram
      • RGB Parade
      • Surround Meters
      • Timecode
      • Vectorscope
      • Waveform
      • YCbCr Parade
    • Stills and Targets
    • Layouts
    • Licensing
    • Upgrades
    • Releases
    • Questions
  • General
    • Downloads
    • Trials
    • Demo Mode
    • Purchasing
      • Discounts
      • Quotes, POs, and Invoices
      • Refunds
      • Professional Services
    • Licenses
      • The License Manager
      • License Types
      • Local License Server
      • Activating
      • Deactivating
      • Extending
      • Merging
      • OS Updates
      • Licensee Changes
      • VMs & Hypervisors
      • Root Certificates
      • Network Adapters
      • Network Requirements
      • Questions
    • Hedge Funds
    • Certifications
    • Policies
    • Company Details
      • Terms & Conditions
      • Privacy Policy
      • EULA
    • Press
  • Need help?
Powered by GitBook
On this page
Export as PDF
  1. Mimiq

Need help?

Last updated 5 hours ago

If run into Avid errors that you think are related to Mimiq, please email us a screenshot. Include which Mimiq version you are on, your Media Composer version and license type, and describe your media and storage. That ought to give us enough to go on.

Logs

To send us your log files, open the Mimiq app, click the hamburger, then Help > Collect log files for support. Save that log somewhere convenient (e.g. your Desktop) and email it to .

mimiq@hedge.co