> For the complete documentation index, see [llms.txt](https://docs.hedge.video/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hedge.video/canister/faq.md).
# Questions
## Which LTO generations does Canister support?
All generations from LTO-5 and up are supported. As Canister works with LTFS, LTO-4 and older are not supported.
## Can I mix and match different LTO vendors?
Yes, as of Canister for Mac `26.1` you can mix and match IBM, HP and Quantum drives. Tandberg drives require the HP vendor release. Windows users should check the [hardware compatibility list](/canister/requirements.md#which-lto-hardware-does-canister-support).
## How do I tell Canister to prefer vendor LTFS?
If you are on Canister for Mac `26.1` and need to run vendor LTFS, use this Terminal command:
{% code overflow="wrap" %}
```
defaults write nl.syncfactory.Canister.Mac PreferVendorLTFS 1
```
{% endcode %}
## Is Canister compatible with Apple Silicon?
Yes - as of version `21.1`, Canister is natively compatible with Apple silicon.
## What about the mLogic LTFS Utility?
The mLogic LTFS Utility was a lightweight version of Canister `20.1` that was included with every mLogic purchase. With the changes Big Sur and Apple silicon brought along, the app was end-of-life'd and replaced with Canister.
The mTape app is no longer supported or available for download. It does not work on Big Sur or newer macOS versions, nor on Windows. The mTape app uses a license provider that is no longer in business, so we can not help with deactivations.
Every existing mTape licensee can [reach out](mailto:canister@hedge.video) for a crossgrade discount to Canister.
## Can I delete files from a tape?
The short answer is, "No, LTFS does not support file deletions." The only way to remove data from a tape is to erase it.
The long answer: it's possible to remove files *from the index partition* (by accessing a tape with Finder or Terminal and deleting files), but this will only make them vanish from the index; it will not clear the space used by the deleted files. As rolling back a tape will make the deleted files available again, it's not a security mechanism either, so don't bother.
## Can I move/rename files and folders on tape?
Files can be moved and renamed. Folders can be renamed, but moving them is not supported.
## Should I keep any free space, like with a hard disk?
No need to; Canister already does this for you. Canister reserves 5% of a tape's size for overheads and LTFS indexes.
## Can I rename a tape?
Yes, as of Canister for Mac 23.1 it's possible to rename tapes without formatting. Changing a tape's serial is not possible without a format.
## What is the difference between formatting and erasing?
It's the same thing. People tend to refer to *formatting* when a tape is new and *erasing* when a tape is used but needs to be wiped clean. The process itself is identical.
## Does Canister perform a "Long Wipe" before erasing?
No, this takes several hours and is not required to reuse a tape. If required, a long wipe can be initiated using this Terminal command:
```
mkltfs -d 0 --long-wipe -f
```
## Why does my LTO drive stop writing periodically?
By default, LTFS, and therefore Canister, will stop to sync the Tape Index every 5 mins. This provides a balance between safety and speed. If you prefer to sync only on unmount, this behavior can be manually overridden using the steps below.
{% tabs %}
{% tab title="macOS" %}
Run the Terminal command below, then remount the tape:
{% code overflow="wrap" %}
```
defaults write nl.syncfactory.Canister.Mac OverrideMountCommandArguments "-o sync_type=unmount -f"
```
{% endcode %}
{% endtab %}
{% tab title="Windows" %}
Locate this file, then open it using Notepad with administrator privileges:
```
C:\Program Files\IBM\LTFS\ltfs\ltfs.conf.local
```
Make sure this is commented out using ###:
```
###option single-drive sync_type=time@5
```
Uncomment the following by removing the hashes, then save the file.
```
option single-drive sync_type=unmount
```
Finally, restart the system to apply the change.
{% endtab %}
{% endtabs %}
## Why does my LTO drive sometimes stop and partially eject the tape?
IBM have advised us that this is normal. Your drive's onboard computer works hard to ensure the read/write heads stay “on track”. Sometimes that means adjusting the tape tension to take up slack.\
\
Bottom line: as long as there are no error codes on the SCD, it’s situation normal. Until LTO drives landed on the Desktop, nobody noticed their foibles - now they do 🙂
## What's the difference between LTFS and TAR?
The difference between TAR and LTFS is that LTFS is a file system. That means your OS already has the tools included to work with LTFS, which in turn means no vendor lock-in for you. With TAR, you're always relying on a vendor's app to work and will be in trouble if that vendor happens to go out of business. With LTFS, that will not happen, and it's why Canister only supports LTFS.
## Can tapes made on Windows be read on macOS?
Yes, and vice versa. If a tape was made with LTFS, it's fully useable on both macOS and Windows, with and without Canister.
## Why does Canister offer to format LTFS tapes created using Archiware P5 or ProMax?
If an LTFS tape created by Archiware P5 or ProMax appears unformatted when you load it, this is because Canister has not detected LTFS attributes in the tape’s Media Auxiliary Memory (MAM).
Canister uses the MAM to quickly check whether a tape is LTFS-formatted or not. However, some (often Linux-based) systems do not bother to write LTFS attributes to the MAM, causing the check to fail, even if the tape is correctly LTFS formatted.
As a workaround, you can force Canister to mount without first checking for MAM attributes using this Terminal command:
```defaults
defaults write nl.syncfactory.Canister.Mac MountWithoutMAMAttributes -int 1
```
## Is it possible to add multiple folders in one transfer?
Yes, since the release of 23.1 Canister supports Collections: any combination of files and folders (a Collection) can be dragged from Finder into the Source dropzone to be archived to tape. Canister 24.1 adds Pick & Mix, which allows you to update a Collection with more folders and files.
## Is it possible to skip or disable verification?
You can safely skip verification by clicking the `[X]` next to a transfer when the copy part finishes. Disabling verification altogether can be done in the Preferences:
## Can I disable Tape Library detection?
Tape Library detection can be disabled with this user default:\
`defaults write nl.syncfactory.Canister.Mac IgnoreTapeLibrary 1`
## I'm moving to a new computer, what do I need to migrate?
First of all, deactivate Canister in-app or through the online [License Manager](https://account.hedge.video) so you free up your license to be used on the new computer.
Next, zip and move the Canister directory to your new system. This includes all Catalogs and Transfer Logs.
{% tabs %}
{% tab title="macOS" %}
In Finder, navigate to `~/Library/Application Support/`, zip the Canister directory and move it to your new system.
{% endtab %}
{% tab title="Windows" %}
In Explorer, navigate to `/Users/Username/AppData/Roaming/`, zip the Canister directory and move it to your new system.
{% endtab %}
{% endtabs %}
## Can I daisy chain Thunderbolt LTO devices?
Yes, that's fine to do. You can also add Thunderbolt adapters to it without issue. If your source is also a Thunderbolt storage device try to use a separate Thunderbolt bus for that, to ensure optimal bus usage.
## Can Canister duplicate tapes by copying files directly from tape to tape?
No. This approach is inherently error-prone and can undermine the integrity of what’s written to tape. Instead, use an intermediate SSD or NVMe to retrieve the contents of a tape, then archive those contents to the next tape.
## How do I know when my drive needs cleaning?
If your machine shows a `C` on its display, all you have to do is insert the cleaning cartridge supplied by the manufacturer. The cleaning process will begin automatically, and once complete, the tape will eject by itself. After that, you're good to go. There's no need or usefulness to loading your cleaning cartridge in any other case.
## Does Canister connect with any external services while in use?
When Canister launches, it automatically checks for updates and retrieves an updated list of LTO- related dependencies from Hedge's file servers.
Canister also reaches out to our license and crash handling providers, which are documented in the [network requirements](/general/licenses/network-requirements.md#network-requirements) section.
## My IT dept. doesn't want to lower security when installing macFUSE or HBA drivers
Some opsec teams get scared when they encounter macOS's requirement of reducing security when installing kernel extensions.
The short version: there's no way around it, as LTFS requires FUSE, and you'll also need to install a kext for your HBA anyway.
The long version (for your opsec team): it's not a bad thing at all actually, and not about more or less security. As named by Apple, “Reduced security” is a bit misleading, as it does not accurately describe what this kind of change actually represents.
* Despite the unfortunate wording of “Reduced security,” kexts do *not* reduce a system’s security. If improperly developed, a kext could only affect system stability and reliability, but not the system’s security.
* A given kext cannot be installed into the operating system *unless it is approved and signed by Apple*. It is not possible to run arbitrary code in the form of kext.
* As noted, LTFS uses a kext called macFUSE, which has been battle-tested for over 15 years and proven to be exceptionally reliable.
* Enabling kernel extensions simply brings the system on par with any x86-based (i.e. Intel) Mac system. You've been living with "reduced security" for decades already.
* After changing the setting, and installing FUSE (and likely a kext for your HBA as well), the setting can be changed back.
## Disabling SIP
Does your IT department refuse to install macFUSE? Do they insist it requires System Integrity Protection to be disabled on your Mac? Do they say kernel extensions (i.e. KEXTs) are legacy, and there should be a system extension to replace them? They're wrong. Send them this:
> System Integrity Protection (SIP) does not block kernel extensions (KEXTs) from running. Also, SIP is not related to whether LTO is working or not and, thus, should never be disabled.
>
> With Big Sur, Apple introduced system extensions as a replacement for kernel extensions. At this stage, those aren't mature enough to replace KEXTs, especially for those used by pro storage devices. If that were so, developers would've ported their KEXTs to system extensions today. Until system extensions are on par with KEXTs, this will be the status quo for the foreseeable future.
Also, Apple did not completely kill off KEXTs. Instead, with Apple silicon, they introduced Security Policies. The default setting prevents even Apple-authorized KEXTs from being installed out of the box. When installing a trusted KEXT like macFUSE, a Mac's Security Policy must be changed to allow *signed kernel extensions* to load. Changing that Security Policy is also required for *every* RAID controller and HBA that lives inside storage.
Modifying a Mac's Security Policy is straightforward. It takes one minute, and we documented the process in detail here:
[macOS](/canister/installation/installation.md#installing-drivers)
---
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