# License Changes ## Email Changes Need to change the email your license is registered to? * Email us from the *original* email address you used for the purchase * Include your license key *or* proof of purchase Lost access to your email? * Email us from your new address * Include *both* your license key *and* proof of purchase. If you can't provide both, we consider it to be a transfer of ownership: ## Transfer of Ownership It's possible to transfer a license to someone else, provided the license is still eligible for support and updates. To do so, email us from the address used to purchase with, and include the license key. If a license is no longer eligible for updates (i.e. purchased or last extended more than 365 days ago), first [extend the license](https://hedge.video/store/hedge/renew), then email us about the transfer. If you prefer the new licensee to pay for extending the license, reach out with said details, and we'll create a custom order link. {% hint style="info" %} Why require an licenses to be eligible for support and updates, you ask? When transferring a license to someone, that person tends to be new to our apps. Starting their experience with a legacy app and a legacy license starts everyone off on the wrong foot. Having access to the latest version of any Hedge app with a license eligible for updates ensures we can help someone constructively, instead of revisiting past issues. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hedge.video/general/licenses/changing-email.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.