License Changes

Email Changes

Need to change the email your license is registered to?

• Email us from the original email address you used for the purchase

• Include your license key or proof of purchase

Lost access to your email?

• Email us from your new address

• Include both your license key and proof of purchase.

If you can't provide both, we consider it to be a transfer of ownership:

Transfer of Ownership

It's possible to transfer a license to someone else, provided the license is still eligible for support and updates. To do so, email us from the address used to purchase with, and include the license key.

If a license is no longer eligible for updates (i.e. purchased or last extended more than 365 days ago), first extend the license, then email us about the transfer. If you prefer the new licensee to pay for extending the license, reach out with said details, and we'll create a custom order link.

Why require an licenses to be eligible for support and updates, you ask? When transferring a license to someone, that person tends to be new to our apps. Starting their experience with a legacy app and a legacy license starts everyone off on the wrong foot. Having access to the latest version of any Hedge app with a license eligible for updates ensures we can help someone constructively, instead of revisiting past issues.