Licensee Changes

Email Changes

Need to move your license to a new email? To do so, email us from the address used to purchase with, and include the license key.

Lost access to your email? To verify you are you, email us from the new address, and include both your license key and proof of purchase.

Transfers

It's possible to transfer a license to someone else after purchase, provided the license is still eligible for upgrades. To do so, email us from the address used to purchase with, and include the license key.

If a license is no longer eligible for updates (i.e. purchased or last upgraded more than 365 days ago), upgrade the license first, and then email us about the transfer. If you prefer the new licensee to pay for the upgrade, reach out with said details, and we'll create a custom order link.

Why require an upgrade, you ask? When transferring a license to someone, that person tends to be new to our apps. Starting their Hedge experience with a legacy app and an outdated license (or an invalid license key) starts everyone off on the wrong foot. Having the latest version of any Hedge app with a license eligible for updates ensures we can help someone based on our most recent work, not revisiting issues we fixed or improved long ago.