Troubleshooting

I can't see any Enable Bin Sharing... features in Media Composer under Settings > General.

‌You're using a standard subscription of Media Composer. An Ultimate subscription or a Perpetual license is required for shared Project workflows:

‌https://www.avid.com/media-composer/comparison > Collaboration & control > Shared bins & projects

My volume doesn't enable, shows a link icon?

The client version of your clour provider is too new for your version of Mimiq Pro. Click the 🔗 icon, and extend your license. More info…

My bins are disappearing?

99% chance you're using SMB and haven't disabled OPLOCKS (Opportunistic Locks) on your NAS. Read more about it here.

If disabling OPLOCKS doesn't help, get in touch.

My shares randomly disconnect and lose bin locking

This issue often indicates a misconfigured network share. If you're using StorNext, check if your group policies are set to update, not replace.

Why does Media Composer say SYS_ERROR, OSErr:-61 when I try to open a Project on macOS?

Media Composer is trying to write to or create a folder (e.g. the /Unity Attic folder) but you don't have write permissions to the root folder of your volume.

Using a LucidLink Filespace? Try copying a small file into the root folder. If the upload fails and you’re certain you granted write permissions for a user or group to that specific folder, have each user...

1. Set the Root point in their Lucid app to that folder.

2. Quit Media Composer.

3. Quit-then-relaunch Mimiq.

4. Relaunch Media Composer.

If you don’t have access to IT or need assistance beyond Mimiq support, Professional Services are available for an additional fee.

When I open a Project, why do I get this error: File (Project Name).avp not found.?

Media Composer doesn't support all characters. If you're seeing this error, then your Computer Name has a diacritic character or accent in it. Rename your computer, replacing the diacritic with an equivalent character, and Media Composer will be able to open your shared Project.

System Preferences > Sharing > Computer Name

First, change your computer name in macOS, replacing the diacritic with another character.

In this example:

❌ Isaac T - über Mac

✅ Isaac T - uber Mac

If you tried opening a shared Project from Drive before changing your Computer Name, you also need to remove the folder with a matching name from your Project.

Be extra cautious when deleting folders inside your shared Project folder.

1. Quit Media Composer.

2. While Drive is connected, go to your shared Project folder and locate the folder named after your computer with the diacritic (e.g. Isaac T - über Mac) within the ../AvidSharedData folder.

Depending on the version of Media Composer you're using, Media Composer may generate that folder named after your computer directly inside your shared Project folder.

1. Move this folder to the Trash.

1. Relaunch Media Composer and reopen your shared Project.

I'm getting an "Exception: Resource Temporarily Unavailable, filename:/ ..... .pmr" error

Unfortunately, you've encountered a generic Media Composer error.

Mimiq's sole objective is to tell Media Composer, "That storage right there? That's an 'Avid NEXIS Drive' now." It doesn't alter your folder or file permissions nor impact performance to your storage. This error stems from something happening on your own storage.

It could be that the PMR file in your ../Avid MediaFiles/MXF are corrupt and need to be rebuilt. With Media Composer not yet launched or hidden, try deleting the PMR and MDB in those folders, then relaunch or un-hide Media Composer to rebuild them.

Besides that, there's no official workaround available, but it's always a good thing to confirm:

1. The permissions on your shared folders are correct.

2. The hard drives in your server aren't failing.

3. The network connection to your server isn't failing.

Done all that? Check if your NAS isn't serving both SMB and AFP shares. Even if you only connected to SMB shares, the mere fact that AFP is present can trip up Avid Media Composer.

Why does Media Composer ask me to "Mount All Volumes" when opening a project?

Last time you used Media Composer, one of your volumes likely disconnected while Media Composer was running.

Media Composer tracks any volume disconnects that happen during an editing session or after a crash. The next time you open a project stored on the affected volume, you'll be prompted to "Mount All Volumes." Once you complete this step, you can continue working as usual.

Mimiq says, Media Composer can’t be active when Mimiq starts.

If you launched Media Composer before Mimiq, Mimiq knows it won’t be able to activate Bin Locking on your volumes. Save your work in Media Composer (if needed), quit Media Composer, then click Try again to continue launching Mimiq.

I tried quitting Mimiq while Media Composer was open, but Mimiq says, Quit Media Composer before closing Mimiq.

Launch Mimiq before launching Media Composer to activate Bin Locking. After that, Mimiq must stay open while working on your shared Avid Project in Media Composer.

To prevent any unpredictability entering your Project, Mimiq will try to prevent you from quitting the app. If you know what you’re doing or Support directs you to do so, click Quit.

If I previously used Legacy Mimiq on Windows, what’s the best way to install the latest version of Mimiq?

1. Use Windows’ Apps & features panel to uninstall Legacy Mimiq (search for “Mimiq”).

2. Restart your PC.

3. Install the latest version of Mimiq.