# Troubleshooting

ScopeLink is a powerful tool for connecting professional video applications with ScopeBox.

If ScopeLink isn't working, reboot your computer.

* ScopeLink involves a background task that bridges your third-party app with ScopeBox.
* Also, after a ScopeBox update, rebooting your computer ensures ScopeLink will run properly.

### Alert on Launch

After upgrading ScopeBox, you may see a warning window related to "com.divergentmedia.scopelinkserver". It's safe to just click "Open Anyway". This should be a one-time warning. 

<figure><img src="/files/8ci8GWosEz1j0SF5f7xj" alt=""><figcaption><p>Launch Warning</p></figcaption></figure>

### Recommended Steps for Launching a ScopeLink Connection

Follow these steps to reliably establish a ScopeLink connection:

1. Launch ScopeBox.
2. Add your ScopeLink source (e.g. Final Cut Pro, DaVinci Resolve).
3. Launch your third-party application.
4. Follow the setup steps to enable ScopeLink.
5. Play video for at least 10 seconds.

If you're using Premiere Pro, it often helps to make a new Timeline, add a single Clip to it, then play it back. This forces Premiere Pro to clear its caches, which often resolves ScopeLink issues.

### Reinstall ScopeLink

Reinstalling ScopeLink will repair any damaged components.

With ScopeBox running:

1. Hold the `Option` key on your keyboard and click the `ScopeBox` menu.
2. Select `Install Additional Software` and step through the installer.
3. When installation is complete, reboot your computer, then [follow these steps to launch a Scopelink connection](#recommended-steps-for-launching-a-scopelink-connection).

### If All Else Fails...

Use the in-app link in the upper-right corner to contact us, or reach out: <hello@hedge.video>


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