# Need help?

Are you running into an issue and need our help to resolve it? Or perhaps you have some feedback? Send us a suppport request, and we'll be right on it. Here's what to do:

* Go to `Help > Request Support`. 
* A window opens containing a support form.
* Double-check that the name and email address are correct. We will reply to the submitted email address, so please change it if necessary.
* Choose if you'd like to report a problem, general feedback or a feature request.
* Provide a description.
* Add a screenshot or screen recording.
* Leave the `Include Logs` option checked to send us detailed information about PostLab's activity for investigation.
* You are all set to send us the form, and we'll get back to you shortly.

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Alternatively, send us an email:

* Go to `Help > Collect Logs for Support` in case you ran into an issue.
* Your Downloads folder will be opened, and a compressed file will be selected.
* Email this file together with a description to <postlab@hedge.co>.
* Bonus points for screenshots or screen recordings!