For starters, send us some Postlab logs from your computer:
In Postlab, go to
Postlab > Help > Collect Log Files for Support.
On your Desktop, there's a new file called called
Then, send us a screenshot of
Preferences > Account.
Email both to [email protected], describing the issue, and we'll get back to you. Bonus points for a screen recording or screenshots.
If you see this dialog box, quit Postlab, install or update Postlab to 21.2.3 or later, then log in.
You can download the latest release or update Postlab in-app:
Postlab > Check for Updates...