> For the complete documentation index, see [llms.txt](https://docs.hedge.video/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hedge.video/postlab/need-help.md).

# Need help?

Are you running into an issue and need our help to resolve it? Or perhaps you have some feedback? Send us a suppport request, and we'll be right on it. Here's what to do:

* Go to `Help > Request Support`. 
* A window opens containing a support form.
* Double-check that the name and email address are correct. We will reply to the submitted email address, so please change it if necessary.
* Choose if you'd like to report a problem, general feedback or a feature request.
* Provide a description.
* Add a screenshot or screen recording.
* Leave the `Include Logs` option checked to send us detailed information about PostLab's activity for investigation.
* You are all set to send us the form, and we'll get back to you shortly.

<figure><img src="/files/xhddFoGWcw0XWcIZpqwE" alt="" width="375"><figcaption></figcaption></figure>

Alternatively, send us an email:

* Go to `Help > Collect Logs for Support` in case you ran into an issue.
* Your Downloads folder will be opened, and a compressed file will be selected.
* Email this file together with a description to <postlab@hedge.co>.
* Bonus points for screenshots or screen recordings!


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.hedge.video/postlab/need-help.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.