# Need help?

Are you running into an issue and need our help to resolve it? Or perhaps you have some feedback? Send us a suppport request, and we'll be right on it. Here's what to do:

* Go to `Help > Request Support`. 
* A window opens containing a support form.
* Double-check that the name and email address are correct. We will reply to the submitted email address, so please change it if necessary.
* Choose if you'd like to report a problem, general feedback or a feature request.
* Provide a description.
* Add a screenshot or screen recording.
* Leave the `Include Logs` option checked to send us detailed information about PostLab's activity for investigation.
* You are all set to send us the form, and we'll get back to you shortly.

<figure><img src="/files/xhddFoGWcw0XWcIZpqwE" alt="" width="375"><figcaption></figcaption></figure>

Alternatively, send us an email:

* Go to `Help > Collect Logs for Support` in case you ran into an issue.
* Your Downloads folder will be opened, and a compressed file will be selected.
* Email this file together with a description to <postlab@hedge.co>.
* Bonus points for screenshots or screen recordings!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.hedge.video/postlab/need-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.