Manage your licenses and activations on https://account.hedge.video​
If you're copy/pasting your license key into Hedge's activation view, make sure there are no additional spaces before or after the key. (It may sound silly, but it happens - a lot.)
If the Activation alert shows the old Hedge icon, it means you are using a legacy version of Hedge. Legacy Hedge versions only work with license keys in the form of id...odr
or id...uks
. If you have a license key in the form of ABCD-EFGH-...
you need to download a newer version first.
Each single seat license activates up to 2 computers, as long as you use the app on only one machine at a time. If you need to use an app on multiple computers at the same time, you can add a seat to your existing license at a discount. Each extra seat allows for 1 more activation.
Offline activations is available to Site License customers, as a paid add-on. If your organization requires offline activation get in touch to discuss the options.
Yes, there is no need to be online for our apps to work. However, there are a few things to keep in mind:
Updating offline (by downloading a new app from the website) works as long as it is a minor update (E.g.1.2.3
> 1.2.4
)
Major updates (E.g. 1.2
> 1.3
) require an online license check. If you distribute a new version to offline machines, you'll get a notice that your license is outdated and needs to go online to be verified.
If you get the error Cannot reach server
, make sure your computer can reach our activation and update server:
​https://wyday.com on port 443
​https://updates.hedge.video on port 443
Please contact u at [email protected] if this, or any other activation issue persists.
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