Activating
Each single seat license activates up to 2 computers, as long as you use the app on only one machine at a time. If you need to use an app on multiple computers at the same time, you can add a seat to your existing license at a discount. Each extra seat allows for 1 more activation.
The one exception is Canister, which comes with 1 activation per license, as it requires LTO hardware to be connected anyway.
Offline activations is available to Site License customers, as a paid add-on. If your organization requires offline activation get in touch to discuss the options.
Yes, there is no need to be online for our apps to work. However, there are a few things to keep in mind:
Updating offline (by downloading a new app from the website) works as long as it is a minor update (E.g.
1.2.3>1.2.4)Major updates (E.g.
1.2>1.3) require an online license check. If you distribute a new version to offline machines, you'll get a notice that your license is outdated and needs to go online to be verified.
If you get the error Cannot reach server, make sure your computer can reach our activation and update server:
​https://wyday.com on port 443
​https://updates.hedge.video on port 443
Please contact u at hello@hedge.video if this, or any other activation issue persists.
​
​
​