I can't seem to activate my Hedge with my license key.

If you're copy/pasting your license key into Hedge's activation view, make sure there are no additional spaces before or after the key. (It may sound silly, but it happens - a lot.)

"Activation Error"

If the Activation alert shows the old Hedge icon, it means you are using a legacy version of Hedge. Legacy Hedge versions only work with license keys in the form of id...odr or id...uks. If you have a license key in the form of ABCD-EFGH-... you need to download a newer version first.

On how many computers may I activate Hedge apps?

Each single seat license activates up to 2 computers, as long as you use the app on only one machine at a time. If you need to use an app on multiple computers at the same time, you can add a seat to your existing license at a discount. Each extra seat allows for 1 more activation.

Can I activate Hedge apps offline?

Offline activations is available to Site License customers, as a paid add-on. If your organization requires offline activation get in touch to discuss the options.

Can I use Hedge apps offline?

Yes, there is no need to be online for our apps to work. However, there are a few things to keep in mind:

• Updating offline (by downloading a new app from the website) works as long as it is a minor update (E.g.1.2.3 > 1.2.4)

• Major updates (E.g. 1.2 > 1.3) require an online license check. If you distribute a new version to offline machines, you'll get a notice that your license is outdated and needs to go online to be verified.

"Cannot reach server"

If you get the error Cannot reach server, make sure your computer can reach our activation and update server:

• ​https://wyday.com on port 443

• ​https://updates.hedge.video on port 443

Please contact u at [email protected] if this, or any other activation issue persists.

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