Questions

On how many computers can I activate Hedge apps?

Each single-activation license can be used on 1 computer at a time.

OffShoot allows you to register multiple computers with the same license key, and will move that activation between your computers when required. If you need to use an app on multiple computers simultaneously, you can add an activation to your existing license, at a discount.

I'm getting an Activation Error

macOS

Legacy Hedge, with old app icon.

Check if the Activation alert shows the old Hedge icon. If so, you are using a legacy version of Hedge. Legacy Hedge versions only work with license keys starting with id... . If you have a license key in the form of ABCD-EFGH-... you need to download a newer version first.

Windows

Activating a Hedge app on a machine with disabled, outdated, or virtual network adapters can result in this error. For troubleshooting, follow these steps:

Network Adapters

Can I use Hedge apps offline?

Yes, there is no need to be online for our apps to work. However, there are a few things to keep in mind:

• Updating offline (by downloading a new app from the website) works as long as it is a minor update (E.g.1.2.3 > 1.2.4)

• Major updates (E.g. 1.2 > 1.3) require an online license check. If you distribute a new version to offline machines, you'll get a notice that your license is outdated and needs to go online to be verified.

If you require offline activation, or have an airgapped network, we have Local LIcense Servers available. Reach out for more details.

Can I activate Hedge apps offline?

It depends. If your organization requires offline activation get in touch to discuss the options.

I'm getting "Cannot reach server" when activating.

If you get the error Cannot reach server, make sure your computer can reach our activation and update server:

• https://wyday.com on port 443

• https://updates.hedge.video on port 443

Note that we do not list IP addresses, as today's internet does not rely on persistent IPs. If your firewall doesn't support domains, it's not secure.

If you are using macOS 10.14 or older, this alert is caused by the presence of an expired Root Certificate on your Mac. This certificate expired on September 30, 2021.

To fix this, follow these steps to manually remove the certificate from the Root CA Store:

Root Certificates