Activating
Manage your licenses and activations on https://account.hedge.video​
If you're copy/pasting your license key into Hedge's activation view, make sure there are no additional spaces before or after the key. (It may sound silly, but it happens - a lot.)
Check if the Activation alert shows the old Hedge icon, as it means you are using a legacy version of Hedge. Legacy Hedge versions only work with license keys in the form of id...odr or id...uks. If you have a license key in the form of ABCD-EFGH-... you need to download a newer version first.
Each Single License activates up to 2 computers, as long as you use the app on only one machine at a time. If you need to use an app on multiple computers at the same time, you can add a seat to your existing license at a discount. Each extra seat allows for 1 more activation.
Offline activations is available to Site License customers, as a paid add-on. If your organization requires offline activation get in touch to discuss the options.
Yes, there is no need to be online for our apps to work. However, there are a few things to keep in mind:
Updating offline (by downloading a new app from the website) works as long as it is a minor update (E.g.
1.2.3>1.2.4)Major updates (E.g.
1.2>1.3) require an online license check. If you distribute a new version to offline machines, you'll get a notice that your license is outdated and needs to go online to be verified.
If you get the error Cannot reach server, make sure your computer can reach our activation and update server:
​https://wyday.com on port 443
​https://updates.hedge.video on port 443
Please contact us at [email protected] if this, or any other, activation issue persists.
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