# DropOff DropOff lets others drop off and pick up files through your LucidLink Filespace. You can achieve this by means of creating `Receive` and `Send` links from [https://dropoff.cloud](https://dropoff.cloud/). Once someone receives a DropOff link, they can use a web browser on their desktop computer or mobile device to upload or download files to/from your Filespace. {% hint style="info" %} **A Note to PostLab Users** [Drop Off and Pick Up are still available as a part of PostLab](/postlab-classic/drive/drop-off.md) but will be removed from PostLab in an upcoming release. The standalone release of our DropOff service will replace it. Have questions on how DropOff can improve your workflow? Reach out: {% endhint %} ## Initial Setup Go to and click `Don’t have an account? Sign up`. Once you fill in your account details, your next step is connecting your LucidLink Filespace to DropOff.
#### LucidLink Credentials * `Username` - this is the username you use to authenticate to your Filespace through the Lucid app. * `Password` - this is the password you use to authenticate to your Filespace through the Lucid app. {% hint style="success" %} Due to technical limitations, it's currently not possible to connect to a LucidLink Filespace with a SSO account. If your Filespace uses SSO, ask the person in your organization to create a non-SSO user to use with DropOff. {% endhint %} #### Storage Details {% hint style="warning" %} You must use a version 2.x Filespace with DropOff. If you need to upgrade your 1.x Filespace, [contact LucidLink Support](https://www.lucidlink.com/contact-us). {% endhint %} * `Filespace` - this is the name of your Filespace as displayed in the Lucid app. * The Lucid app displays your Filespace name both under the “FILESPACES” list and after you successfully connect to your Filespace. * `DropOff Folder` - this is the folder on your Filespace where DropOff will upload files. DropOff will create a new folder in this location named “DropOff” after the first successful upload. * You can define a `DropOff Folder` as: 1. A path to a folder that starts at the top level of your Filespace’s `Mount point`. This path must begin with a forward slash (`/`). 2. [A path to a folder derived from using the Lucid app’s `Copy link` action.](https://support.lucidlink.com/hc/en-us/articles/5464117977357-Direct-link-to-Filespace-resources) This path will start with `lucid://`. {% hint style="info" %} The `Username` you’re using must have Read and Write permissions to the `DropOff Folder`. {% endhint %} Once you’ve filled in your `LucidLink Credentials`, click `Connect`, and you’ll see DropOff’s dashboard. You’re now ready to create DropOff links to `Receive` or `Send` files via your LucidLink Filespace.
## Receiving Files From Others ### Adding a `Receive` Link 1. In DropOff’s dashboard, click `Receive`, then `Add +`. 2. In the `Create Link` dialog, give your `Receive` link a `Title`, a time period for when the link `Expires`, then click `Create`. A new link will appear under `Receive`.
3. Click the copy icon next to the `…/dropoff/abcd1234` URL and send someone this DropOff link so they can upload files directly to your LucidLink Filespace.
### Uploading Files Through DropOff If you received a DropOff link to upload files using DropOff: 1. Click the DropOff link (e.g. `https://dropoff.cloud/dropoff/...`), which will launch in your web browser. 2. You can drag and drop the files to upload onto the `Drop your files` region or click that region to launch a file selector. * Did you change your mind about uploading a file? Hover over the file and click `X` to remove it from the list. 3. When you’re ready, click `Upload Files`.
4. When your upload completes: 1. DropOff will notify you in your web browser. 2. DropOff will send an email notification to the person who created the DropOff link. ### Accessing Files Uploaded Through `Receive` Links After a DropOff link recipient successfully uploads their files and your `Receive` link reports a `Completed` status, those uploaded files are stored in a folder called `../DropOff` inside the `DropOff Folder` location on your LucidLink Filespace. Inside the `../DropOff` folder you’ll find subfolders corresponding to each `Receive` link. You can identify which subfolders belong to a specific `Receive` link by matching the `abcd1234` portion of the `Receive` link’s URL with the subfolder name. ## Sending Files to Others ### Adding a `Send` Link 1. In DropOff’s dashboard, click `Send`, then `Add +`. 2. In the `Send files via download links` dialog, give your `Send` link a `Title`, a time period for when the `Files expires`, then click `Next`.
3. In your Send link, click `Upload Files`. {% hint style="info" %} Files uploaded for `Send` links are stored on a LucidLink Filespace owned by Hedge, not your Filespace. [More details are available here.](/dropoff/questions.md#where-are-uploaded-files-stored-on-my-filespace) {% endhint %} 4. You can drag and drop the files to upload onto the `Drop your files` region or click that region to launch a file selector. * Did you change your mind about uploading a file? Hover over the file and click `X` to remove it from the list.
5. When your upload is complete, DropOff will notify you in your web browser. To send someone a link to download these files: 1. Click `Share`. 2. Click the copy icon next to the `https://dropoff.cloud/pickup…` URL and send this DropOff link so they can download files directly from your LucidLink Filespace. ### Downloading Files From DropOff If you received a DropOff link to download files: 1. Click the DropOff link (e.g. `https://dropoff.cloud/pickup…`), which will launch in your web browser. 2. In the `Download Files` page, click `📥` next to each file you wish to download.
## DropOff Dashboards ### Main * `Top Up` - DropOff is billed by the amount of data uploaded through DropOff. When you run out of data, click `Top Up` and purchase the desired amount of data to use with DropOff. * `Settings`: * `Storage` - edit and update the settings for the LucidLink Filespace you’re using with DropOff. * `Default upload bucket` - DropOff chooses a default upload bucket region for you. But if another region would speed up your uploads based on your current geographic location, you can select another region here. * `Sign out` ### `Receive` * 🗑️ - delete this `Receive` link. * 📝 - edit and update a `Receive` link’s `Title` and `Expires` period. #### `Receive` Link Options * `Copy Link` - copy a `Receive` link to paste into an email, message, et cetera. * `Edit` - edit and update a `Receive` link’s `Title` and `Expires` period. ### `Send` * 🗑️ - delete this `Send` link. * 📝 - edit and update a `Send` link’s `Title`. #### `Send` Link Options * `Share` - copy a `Send` link to paste into an email, message, etc. * `Upload Files` - upload files to share with someone. * `Edit` - edit and update a `Send` link’s `Title`. ### Monitoring File Upload Status If you click the `Title` of a `Receive` or`Send` link, you can monitor the status of a file upload which reports one of three stages: 1. `Uploading` - the file is uploading through DropOff in a web browser. 2. `Processing` - the file successfully uploaded through DropOff and is en route to a LucidLink Filespace. 3. `Completed` - the uploaded file is now available on the destination Filespace. When an upload has `Completed`, DropOff will also display: * `Receive` - how many files were uploaded using this link. * `Send` - the name of each uploaded file, its size, and the time stamp of when that file was uploaded. {% tabs %} {% tab title="Receive" %}
{% endtab %} {% tab title="Send" %}
{% endtab %} {% endtabs %} ## Questions? {% content-ref url="/pages/7pFvQ4NdrY212tfIJhQO" %} [Questions](/dropoff/questions.md) {% endcontent-ref %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hedge.video/dropoff.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.