# Questions ### Can I use my LucidLink SSO to log in to DropOff? Due to technical limitations, it's currently not possible to connect to a LucidLink Filespace with a SSO account. If your Filespace uses SSO, ask the person in your organization to create a non-SSO user to use with DropOff. ### Someone uploaded files with a `Receive` link, but I can’t see them on my LucidLink Filespace. Why? Confirm the `LucidLink Credentials` you entered are correct, particularly your `DropOff Folder` path. Once you correct your `LucidLink Credentials`, within 30 minutes: * The status of each transfer will change from `Processing` to `Completed`. * Any previous attempts to transfer files with Receive links will appear in your `DropOff Folder`. ### Why is my DropOff link invalid? Likely, your DropOff link expired. If you *received* a DropOff link, email the person who sent you the DropOff link for assistance. If you *created* the DropOff link: * `Receive` - you can update the `Expires` period for an existing `Receive` link. * `Send` - add a new `Send` link and send it to your recipient. ### How is DropOff billed? You’re billed by the amount of data uploaded through DropOff, which includes: 1. Files uploaded by you and any link recipients using a `Receive` link. 2. Files you upload using a `Send` link. Once you’ve exhausted the data on your account, you can `Top Up` on more data from DropOff’s dashboard. ### Where are uploaded files stored on my Filespace? For `Receive` links, uploads are stored in individual job folders within the `../DropOff` folder defined by your `DropOff Folder` path of your LucidLink Credentials. For `Send` links, files are stored on a LucidLink Filespace owned by Hedge. `Send` link uploads are deleted once the `Send` link expires and are governed by [our privacy and information security policies](/general/policies.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hedge.video/dropoff/questions.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.