Questions

On Big Sur, my UNTITLED cards are not always showing up

Big Sur has an annoying bug that prevents Hedge from detecting newly mounted Untitled cards. The bug is so deep, that even macOS doesn't see the card properly only mounting it on the Desktop as Untitled 1. Hedge 20.4.7 fixes this by periodically refreshing the Disks View.

Some of my drives are not showing up.

Hedge by default shows all drives connected to your computer, including mounted Network Volumes. If a drive is not visible, most of the time one of these reasons applies:

macOS
Windows
macOS
  • Your drive is hidden. Go to Preferences > Disks and unhide the drive.

  • You are referring to LTO, which is not supported. To copy to and from LTO, use Canister.

Windows
  • Your drive is hidden. Go to Settings > Disks and unhide the drive.

  • A network drive must be assigned a drive letter. You can do so in Explorer.

Does none of the above help? Let us know.

Hedge shows an incorrect "Drive is empty" alert.

When Hedge is not allowed to access a drive, macOS will tell Hedge it's empty. Fix this by enabling Full Disk Access in the Security & Privacy system preferences:

How do I know if a transfer failed?

If there's a hardware issue (lost or interrupted drive connection, or if you have Checkpoint enabled, an issue with a card reader or source media) you'll see a red transfer bar. If a file has been copied correctly, but the checksums do not match, you'll get an orange bar.

The former situation is fixed by simply redoing the transfer, as Hedge will pick up where it left off. The latter situation requires you to check the copied footage, as very often the file is nothing wrong with. If you nonetheless want to recopy that file simply delete the copy, redo the transfer, and Hedge will detect it only needs to recopy that one file. This situation is pretty rare though; it's much more common that issues arise with source readers/cables/drives and such. Destinations nowadays are quite robust.

Why does Hedge show an 'Incomplete Codex disk detected' alert?

Codex disks work with dynamic VFS volumes. After the Codex driver has mounted the disk, it takes a while for the file system to be populated. The duration depends on the performance of your computer and on how much content is living on the disk.

Hedge twice checks if the Codex file system is done building; when the transfer starts and when the transfer is finished. When a change in the source's contents is detected between those two checks, Hedge will show the 'Incomplete Codex disk detected' alert. The fix button will re-add the transfer, so the whole source is transferred again, skipping over the files that already transferred, and reading only the newly discovered files.

If this happens often, make sure to update to the latest Codex Device Manager. Also, don't start Codex transfers right away but give a mag some time to load properly. Alternatively, you can use Finder to check if all the clips and files are loaded, before starting the transfer.

Does upgrading my OS affect my Hedge?

If your Hedge license is eligible for updates on the day a new macOS or Windows major release happens, the upgrade is free. We always support a new macOS and Windows version on the day it's released, as a minor update (x.y.z). This means that if your license is eligible for the at that exact time current major version (x.y), the upgrade to the new OS is also free.

When you run a version of Hedge that was released prior to an OS release, it's not supported. However, that doesn't mean you can't use it. When starting Hedge on a too new OS, you'll get a warning that you are using an unsupported OS. You can either chose to upgrade your license, or continue as is. We cannot guarantee it will work without issues, as especially Apple often changes core systems that affect data transfers. Use of non-supported Hedge versions is fine, but at your own risk, and obviously, not supported by us when you do run into an issue and reach out.

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