FAQ

Some of my drives are not showing up

Hedge by default shows all drives connected to your computer, including mounted Network Volumes. If a drive is not visible, most of the time one of these reasons applies:

macOS
Windows
macOS
  • Your drive is hidden. Go to Preferences > Disks and unhide the drive.

  • Hedge will not show LTO drives. To copy to and from LTO, use Canister.

Windows
  • Your drive is hidden. Go to Settings > Disks and unhide the drive.

  • A network drive must be assigned a drive letter. You can do so in Explorer.

Does none of the above help? Let us know.

How do I know if a transfer failed?

It's pretty simple: if there's a hardware issue (lost drive, or if you have Checkpoint enabled, an issue with a card reader or source media) you'll see a red transfer bar. If a file has been copied correctly, but the checksum doesn't match, you'll get an orange bar.

The former situation is fixed by simply redoing the transfer, Hedge will pick up where it left off. The latter situation requires you to check the copied footage, as very often the file is nothing wrong with. If you nonetheless want to recopy that file, simply delete the file, redo the transfer, and Hedge will detect it only needs to recopy that one file. This situation is pretty rare though, it's much more common that issues arise with source readers/cables/drives and such. Destinations nowadays are quite robust.

Which OS does Hedge support?

macOS
Windows
macOS

The current release of Hedge supports macOS 10.12 and newer. This includes 10.15 Catalina.

It is possible to run Hedge on macOS 10.11, but we cannot guarantee everything will work 100%. The interface experience is especially prone to degradation over time.

  • The last version of Hedge to officially support 10.11 is 19.3.2.

  • The last version of Hedge to officially support 10.10 is 18.3.3.

Hedge does not work on macOS 10.9 or older OSs.

Windows

The current release of Hedge supports Windows 10

It is possible to run Hedge on Windows 7, but we cannot guarantee everything will work 100%. The interface experience is especially prone to degradation over time.

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