Welcome πŸ‘‹

Welcome to the documentation for all of Hedge's products and services.

Hit some hurdles in your workflow? Try searching our docs, they're quite extensive.

Can't find what you need? Or just plain stuck? Reach out, we're happy to help: hello@hedge.video

Office Hours

You can email us about anything 24/7, and you'll likely get a fast reply if it's between 9 AM CET and 6 PM CET. If you email us outside those hours, we'll pick up your email in the morning. That means that if you're in the USA, you can expect a reply overnight.

We don't guarantee a reply within 24 hours on working days, but it has rarely happened that we were not able to send a reply within a fraction of that. Our response time is typically under an hour, with 90% of emails responded to within minutes.

Please don't email us to ask if we received your email if you didn't get a response within 24 hours, as that will only add to the response time as we then suddenly have two emails waiting for a reply 😁

Evenings, Weekends, and Holidays

During evenings, weekends and holidays, we monitor our inboxes for issues we classify as blockers: things that prevent you from working, not being able to log in to one of our services, not receiving your shiny new license key, etc. Not a blocker? Your email gets snoozed until Monday morning - then you'll be the first.

During these hours, don't expect a reply within minutes. We're likely busy with things like living a life, putting kids to bed, talking to people that are not thinking about workflow, you get the gist πŸ˜‰

Remember, support outside office hours is a courtesy, not a privilege.

Last updated