Hedge
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      • macOS
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    • Tape Media
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      • Formatting
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  • Connect
  • EditReady
    • Installing
    • Supported Formats
    • Getting Started
    • Previewing Files
    • Metadata
    • Converting Media
      • Additional Features
      • Custom Presets
      • Trimming Clips
      • Joining Files
      • Naming Your Files
      • Rewrapping
    • Connect
    • Settings
      • General
      • Advanced
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      • How can EditReady prep my source media for immediate use in Media Composer?
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  • EditReady Server
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  • FoolCat
    • Overview
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  • Hedge
    • Releases
    • Moving From Hedge to OffShoot
  • Mimiq
    • Getting Started
    • Bin Locking
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      • Installing macFUSE
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    • Media Composer & Mojave
    • Requirements
      • Avid's Requirements
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  • OffShoot
    • Overview
    • Features
      • Verification
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      • Elements
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        • Configuring Connections
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      • Date & Time
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        • Scripting
          • Event Log
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            • OffShoot Started
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            • Disks Idle
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            • Verification Issue
        • API
        • OffShoot Helper
          • Set Window Layout
        • Example Scripts
          • Transfer Reports
          • Move Transfer Logs
          • Move Foolcat PFD reports
          • Auto-set Destinations
          • Auto-set Preferences
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          • Delete MHL files
          • Slack Notifications
          • Send Email Notifications
          • ZCAM video stitcher
          • Cascading copy
          • Watch Folder
          • Set Finder Tags
    • Integrations
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  • PostLab
    • Getting Started
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    • Beta Track
  • ScopeBox
    • Installing
    • Application Overview
    • Sources
    • ScopeLink
      • Installation and Configuration
      • Troubleshooting
    • Palette Overview
    • Palette Types
      • Audio Meters
      • Channel Plot
      • CIE Plot
      • HML Balance
      • Luma and RGB TimeTrace
      • Luma Histogram
      • Preview
      • RGB Histogram
      • RGB Parade
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      • YCbCr Parade
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  • Office Hours
  • Evenings, Weekends, and Holidays
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Welcome 👋

Welcome to the documentation for all of Hedge's products.

Last updated 5 months ago

Hit some hurdles in your workflow? Try the Search, it's pretty good at generating answers from the doc articles.

Can't find what you need? Or just plain stuck? Reach out, we're happy to help:

Office Hours

You can us about anything 24/7, and you'll likely get a fast reply if it's between 9 AM CET and 6 PM CET. If you email us outside those hours, we'll pick up your email in the morning. That means that if you're in the USA, you can expect a reply overnight.

We don't guarantee a reply within 24 hours on working days, but it has rarely happened that we were not able to send a reply within a fraction of that. Our response time is typically under an hour, with 90% of emails responded to within 15 minutes.

Please don't email us to ask if we received your email if you didn't get a response within 24 hours, as that will only add to the response time as we then suddenly have two emails waiting for a reply 😁

Evenings, Weekends, and Holidays

During evenings, weekends and holidays, we monitor our inboxes for issues we classify as blockers: things that prevent you from working, not being able to log in to one of our services, not receiving your shiny new license key, etc. Not a blocker? Your email gets snoozed until Monday morning — then you'll be the first.

During these hours, don't expect a reply within minutes. We're likely busy with things like living a life, putting kids to bed, talking to people who are not thinking about workflow, you get the gist

Remember, support outside office hours is a courtesy, not a privilege.

Live status of our online services:

😉
hello@hedge.video
email
https://status.hedge.co