Support & Updates
Each license always includes at least 1 year of free updates and customer support.
Every major release (i.e. 22.2, 21.3) that is released within a year of purchasing a license is automatically enabled for your license. This also includes any minor release (i.e. 22.2.1, 21.3.5) that is released in the mean time, and also each minor release that has the same major version number as the last major your license supports - even if released later than a year after purchase.
We take pride in offering awesome customer support, and will never refuse to help if you run into trouble. However, there are situations where we can't do much to help:
- You are having a hardware issue.
- Your support request is not about our software, but about a different part of your workflow.
- You've run into a problem while using a legacy version of our software. Your problem has most likely already been fixed in a later version, so you should upgrade your license. If we haven't fixed the issue in a later version, we'll fix it in the coming update and upgrade your license for free.
Even though all previous releases are available for download, only versions less than 1 year old are officially supported.
If you're using an older OS, there's typically no need to use an older Hedge - we ensure backwards compatibility for 4 years of operation system releases. If you purchase a license today, but have hardware that runs an OS that's older than 4 years, you may use an older version of our software, but we will not offer support for it - older OSs often have problems with license activation due to expired security certificates.
To ensure optimal security, for Postlab only the latest version is supported.