Offline Activation

Offline Activation allows systems without an internet connection to activate without calling home. This is currently available in the following, only:

• Canister Pro for Windows

How do I activate when I'm offline?

Offline Activation requires a Pro license that is eligible for updates and support.

1. Enter your license key and click Activate.

2. Wait for the activation request to timeout - this usually happens within a few seconds.

1. When you receive the "Activation Error" alert, click Generate XML. This will generate a Readme file and a Canister-Activation-Request.xml file in your Documents folder.

2. Per the instructions in the Readme, send the .xml file to [email protected].

3. Support will respond with a corresponding Activation Response File.

4. Copy the response file to the relevant computer, then double click it. Canister will auto-launch and activate itself in offline mode.

How do I deactivate offline?

Please be advised we cannot release an activation without a deactivation request file.

In order to release your activation, our support team require a deactivation request file. This is an important consideration before wiping a computer.

The steps to deactivate offline are:

1. Navigate to the License panel in Canister Settings.

2. Click Deactivate and wait for the timeout.

3. Send the Canister-Deactivation-Request.xml to [email protected]. Our support team will release your activation upon receipt.