# Need help?

## Forgot your password?

<https://dropoff.cloud/forgot-password>

## Encountered a hurdle in DropOff?

### 1. Confirm your LucidLink Credentials are correct.

Still having trouble?

### 2. Contact Support

1. Gather these details:
   * The URL of the DropOff link.
   * The date and time when you experienced difficulty in DropOff.
2. Email those details to us: <dropoff@hedge.video>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.hedge.video/dropoff/need-help.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.